HP 8100C manual Your user profile on

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General digital sender troubleshooting (continued)

ProblemActions

A fax transmission you sent did not arrive at the destination fax machine.

●The receiving fax machine might be turned off or experiencing an error condition such as out of paper or toner. Check with the recipient.

●Make sure you entered the entire fax number, including the long-distance access number, such as a 1, and the area code or other numbers needed to dial long distance. These numbers must be dialed even if it is a local fax number.

●The Internet fax service’s server might be busy sending other faxes or waiting to redial other faxes. Wait and retry.

●For information about the transmission, check any fax notifications that might have been returned (for example, e-mail notifications in your e-mail inbox, or printed transaction reports, if these reports are possible with your Internet service provider).

●Resend the job to the recipient and yourself. If the message arrives at your fax, then it may be a problem with recipient’s fax or network. If it does not arrive, it may be your network.

A document sent to a printer did not print.

●Make sure the printer is online and working properly.

●Make sure that all cabling is securely connected.

●The job might have been lost because of a serious internal problem. All pending jobs are sometimes lost when this happens. Resend the document.

●Make sure you are sending to a supported HP JetSend-enabled printer. To view a list of supported printers, visit www.jetsend.com.

E-mail confirmations of e-

● Your company’s e-mail server might not support DSN (Delivery Status

mail transmissions are not

Notification), or one of the links to the receiving e-mail address does not

being received.

support DSN.

 

● Verify that the e-mail notification is enabled in your profile. See “ Managing

 

your user profile” on page 10 .

 

 

The bottom of a page that

● If sent from the flatbed, the document page might be too long. The

you sent is cut off.

maximum length that the flatbed can handle is 279 mm (11 in). The ADF

 

can handle pages up to 355.6 mm (14 in) long.

 

● If sent to a printer, the page might be too complex (require too much

 

memory) for the printer to process. If possible, choose a printer with more

 

memory.

 

 

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Contents Page HP Digital Sender 8100C User Guide Copyright Information Contents Index Introduction Getting startedFront and top view Identifying digital sender partsFront view with ADF unit raised Identifying control panel features Identifying digital sender parts Guest users Managing your user profileRegistered users To add a registered user profile from the Users menu Adding a registered user profilePress Email F1 or Lists F4 To change options for your profile Changing options for your profileFinding help Sending documents Guidelines for documents Guidelines for using the ADFSending double-sided documents Guidelines for using the glassTo load a document in the ADF Load a documentTo load a document on the glass Mailing documents Choose a destinationTo send to e-mail destinations Press Backspace Reading file attachments To fax documents Faxing documentsChoose a destination To send to an HP JetSend-enabled printer Printing to HP JetSend-enabled printersTo add an HP JetSend-enabled printer to the list To change the Paper Size, Quality, and Format settings Changing settings optionalPage Page Managing address books Your Personal E-Mail addresses book Using address booksTo view books Viewing address booksAdding addresses Managing your Personal E-Mail addresses bookTo add addresses To modify or delete e-mail addresses Modifying or deleting e-mail addressesCreating new lists Managing your Personal E-Mail listsTo create new lists To add addresses to existing lists Adding addresses to existing listsChanging or deleting addresses in lists To change or delete addresses in lists To delete e-mail lists Deleting e-mail listsAdding fax numbers Managing the Fax numbers bookTo add fax numbers To modify or delete fax numbers Modifying or deleting fax numbersTo create new fax lists Managing the Fax lists bookCreating new fax lists To add fax numbers to existing lists Adding fax numbers to existing listsModifying or deleting fax numbers in lists To modify or delete fax numbers in lists To delete fax lists Deleting fax listsTroubleshooting To clear jams at the start of a Clearing paper jamsClearing paper jams To clear jams at the end of a Clearing paper jams General digital sender troubleshooting Troubleshooting the digital senderProblemActions Your user profile on Control panel messages Control panel messagesInvalid credentials. Check Object not found. Check your DNS configuration is This will clear Page Hewlett-Packard limited warranty statement Warranty and support informationPage Hewlett-Packard Year 2000 warranty Turkey HP customer support options worldwideThailand +66 661 Venezuela 800 47 Viet Nam +84 823 HP support Online services for 24-hourIndex DNS Domain Name System configuration problem Jams Page Subject field
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