Samsung SHR-3040P manual Troubleshooting FAQ

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appendix

TROUBLESHOOTING (FAQ)

Problems and Symptoms	Measure

Power does not turn on.	x Only use a power adapter speciﬁed in the user manual.
	x Fully insert the adaptor’s power jack into the DVR’s power receptacle.
	x It sounds a beep when the power is properly supplied, check the output and LED
	indicator.
	x If the problem persists after these actions, replace the main board as this is an
	error from the power system.

LED indicator does not operate.	x Open the DVR case and properly connect the key cable connector.

Fan does not operate.	x Check the power is turned on.
	x Connect the fan’s power cable properly to the DVR’s 12V power connector.
	x Remove any foreign substances on or around the cable.
	x If the problem persists after these actions, the fan or DVR is not in normal
	operation. Replace the fan.

DVR produces noise.	x Remove any foreign substances in the fan unit and operate again.
	x If the fan produces noise itself, its internal bearings are broken; replace the fan.
	x If the problem persists after these actions, check the HDD and replace it if
	necessary.

No output displayed on the LCD or no output	x Check the power is turned on.
on RCA Video out.	x Check the camera.
	x Turn on the DVR's monitor On/Off switch.
	x Connect to RCA Video Out properly.
	x Check whether the connecting cable is cut inside.
	Check the cable by connecting camera and monitor directly.
	Replace the cable if required.

HDD is not recognized properly.	x Check the power is turned on.
	x Check the power and data cables are connected to the HDD properly and restart.
	x If the problem persists after these actions, replace the HDD.
	x Replace the main board if it has a problem with the power system or the bus
	line.

It does not record.	x Check the HDD.
	x Check the cable, camera and incoming BNC cable for connection.
	x Set the HDD OVERWRITE option to <ENABLE> and check its storing operation
	again.
	x Set the recording type in the Schedule setup and try again.
	(ALARM and MOTION modes only records on an event.)

It does not play back.	x Initialize the DVR using FACTORY DEFAULT, and delete ﬁles in HDD using CLEAR
	PROCESSING, and then check playback after letting the DVR record for a while.
	x Try several times of HDD recording and deleting, and replace the HDD if the
	problem continues.
	x Check the HDD power and data cables.

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Contents Channel DVR KEY Features 2X ZoomImportant Safety Instructions Standards Approvals Overview Battery Before StartWhat’s Included Remote Control/Battery AAAX2Installation CD User’s Manual DVRContents Remote Setup What is Web Viewer?Client Setup Appearance & DimensionFront Panel Rear Panel Remote Control AT a Glance AudioChecking the Installation Environment  The rack installation is available only in shelf typeInstalling HDD Connecting to a Different Device Connecting to video, audio, and monitorConnecting to RS-485, alarm Network Connection USB ConnectionLive LoginConnect the power cable of the DVR to the wall outlet Getting StartedLive Screen Conﬁguration HDD AutoFull View the Launcher Menu ZoomMode Switch PIP DisplaySplit Screen Single Screen of CH Freeze ZoomAuto Sequence CH4 CH1Record PTZDate/Time Search SearchPercent Search Search menu appearsPlay Event SearchEvent Search Interval Setup Event Update To set the event updateSpecify a time in Main Menu Configuration Event MonitoringSpot Setup Event Monitoring on the Spot MonitorUsing the buttons on the remote control or the front panel Using the MenuUsing the mouse  SetupDisplay Setup Display SetupVGA Setup VGA SetupScreen Display Setup OSD SetupRecord Setup Record SetupOSD Setup Quality Select the quality from Highest, High and NormalSchedule Setup screen appears Schedule SetupSETUP, and press OK Schedule SetupHDD Management ConfigurationConfiguration HDD ManagementCamera Setup Camera SetupChannel Select a channel to change the title  By default, all cells are set to disabled Motion SetupAlarm Setup Motion SetupAlarm Setup Interval SetupSetup Auto sequence interval for each camera channelDate/Time Setup Password SetupDATE/TIME Setup KEY Tone Set the key tone of the button Buzzer SetupUser ID Select a user ID OccursTCP/IP Setup TCP/IP SetupIP Setup External DeviceIP Setup Ddns SetupWhat is DDNS? Ddns SetupPTZ Setup PTZ SetupCommand Setup Command SetupSpeed Setup Speed SetupMouse Setup Mouse SetupSpecify the Sensitivity Adjust the I/O volume Audio SetupSpot Setup Audio SetupYou can backup HDD recording data on a USB storage device BackupBackup Event Popup Duration Specify the event popupSystem Messages File System is not SupportedSize is Larger than Free Space You can upgrade the DVR ﬁ rmware with the latest version Firmware UpgradeUpgrade Firmware UpgradeFactory Default Factory DefaultChanging Factory Default Language Load SetupSelect Load Setup You can select a language to your preferenceNetwork Connection and Settings ConnectionDynamic IP Dhcp Mode If you are not using a router for network connectionStatic IP Mode Set Dhcp Mode to Manual in Main MenuDVR Network If using a routerUsing DVR Static IP Router Dhcp IP AddressPort Forwarding with IP/Port Router Port Forwarding of Web Server Port RouterSystem Requirements What is WEB VIEWER?Connecting to the WEB Viewer  WEB ViewerWEB Viewer AT a Glance Update Client SetupWeb Viewer Setup To register a web siteRemote Setup BuzzerTo return to the Web Viewer screen, click Close Record Conﬁguration You can set the recording quality Refer to Record SETUP.You can set the recording schedule Refer to Schedule SETUP. Record SchedulePlayer Player at a Glance Image Edit Edit ToolWhen done, the ‘C WEBBACKUP’ folder will open Audio signal will not be saved with AVI SaveRemote Viewer PTZ Control You can select Single screen or 4-split modeRemote Viewer at a Glance DVRSetup  Only the admin user account can access the Setup menuEvent Product Specification USB Appendix Ddns 20C ~ +60C -4F ~ +140F20% to 85% RH Appearance & Dimension 258 247 371Troubleshooting FAQ Audio Setup Correct disposal of batteries in this product