Samsung SSA-S2100/EXP manual Troubleshooting, Trouble Shooting

troubleshooting

TROUBLESHOOTING

If the product does not function properly, please see the below for trouble shooting.

PROBLEM		SOLUTION
A valid card that had been in use became	1)	The card ID might be registered only to the controller and not to the PC. During
unregistered after batch-downloading IDs		the process of batch-downloading IDs from the PC, the PC first erases the ID
from a PC.		memory in the unit and rewrites from the beginning. This trouble can happen if
		those IDs were not registered on the PC at the point of batch-downloading.
	2)	Check whether the card ID is registered on the PC or not.
	3)	If not, please register the card ID and try again.
	4)	If the trouble persists after following the procedures above, contact a designated
		service center.
I entered the Master ID “00000000” but I	1)	Try changing the Master ID using the application software. (The Master ID will be
still cannot enter the Setup Mode		changed to the value of your choice.)
(“0000000000” for SSA-S2101)	2)	If the product does not function properly, follow the steps below to initialize the
		system :
		After the installation and connections are completed, press the initialize button
		and apply power (+12V DC) to turn on the product.
		You will see the “Initialize OK? 0:No 1: Yes” message on the screen.
		Press the button 1 if you want to initialize the system.
		After all the initialization process is completed, the system will be operating on
		the normal mode and the screen will display the SAMSUNG logo, Date and Time
		information.
	3)	If the trouble persists after following the procedures above, contact a designated
		service center.
No problem with accessing by card, but	1)	Check whether a beep sounds when you press a key.
cannot access via a manual PIN input.		If a beep sounds, the problem may be wrong settings.
		Proceed as followings:
		- Enter the Master ID (Default=“00000000”) to get into the Setup mode. (“0000000000” for SSA-
		S2101)
		- Press the F1 button.
		- Select ‘USE’ in the [RD#1 KEY INPUT] on the screen.
	2)	When there is no beep sound or the problem persists after the [RD#1 KEY INPUT]
		has been set to ‘USE’, contact a designated service center.
The unit suddenly returns to the normal	• The unit is originally programmed to go back to the normal operating mode when
operating mode.		no buttons are pressed or no cards are read within 60 seconds in the setup mode.
The “SCHEDULE ERROR” message	1)	If the unit used to be properly operating before, it is likely that there has been an
appears when a RFID card is being read.		electric shock that damaged the internal memory and data. Please initialize the
		unit as instructed in the manual.
	2)	Check if the ID information has been configured correctly.
		- Check if the Time Schedule is set to the time of your choice.
		- Check if the values for TA and TB are set correctly to the Time Schedule of your choice
		during the ID registration.
	3)	If this unit is connected to a PC software, use the software that allows easy
		settings.
	4)	If the trouble persists after following the procedures above, contact a designated service center.

TROUBLE SHOOTING

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