EN Requesting Assistance or Service

To avoid unnecessary service calls, please check the “Troubleshooting Guide” section. It may save you the cost of a service call. If you still need help, follow the instructions below.

If you need assistance or service

Call the Consumer Assistance Center telephone number. Dial toll-free 1-800-253-1301. Our consultants are available to assist you.

When calling: Please know the purchase date, and the complete model and serial number of your appliance (see the "A Note to You" section). This information will help us better respond to your request.

Our consultants provide assistance with:

•Features and specifications on our full line of appliances

•Installation information

•Use and maintenance procedures

•Accessory and repair parts sales

•Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.)

•Referrals to local dealers, service companies, and repair parts distributors

Our service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages.

If you need replacement parts

If you need to order replacement parts, we recommend that you only use factory-authorized parts. These parts will fit right and work right, because they are made to the same exacting specifications used to build every new appliance.

To locate factory-authorized parts in your area, call our Consumer Assistance Center telephone number, your nearest authorized service center, or Factory Service at 1-800-442-1111.

For further assistance

If you need further assistance, you can write to ask any questions or tell us about your concerns to:

Consumer Assistance Center c/o Correspondence Dept. 2000 North M-63

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.