Connecting information Trouble

A[**]appears in the unit address button for	Interference caused an non-existing unit	Wait a moment and then click on the
a unit that does not exist.	to appear.	address button for the same unit again.
		The[**] display will disappear.

A[??]appears in the address button.	There is a unit that is not compatible with	Refer to the explanation on terminology in
	the maintenance tools.	help.
		If there is no explanation, the unit is not a
		compatible type.

Address searching takes 3 minutes or	The port required for communication is	In this case, the communication
more per set. (G-50 connection)	being protected by the Firewall checking	transmitted from G-50 may not partially be
	function of Windows or anti-virus	received. Please remove the check mark
	software.	on the Firewall function of the necessary
		port. (For detail, please refer to Page 57.)
		(If the version of G-50 is more than 2.50,
		only [IC] can be searched, even if it uses
		FIREWALL. However, [OC] reference
		cannot be performed. Moreover, since
		other functions cannot operate normally,
		please be sure to remove a check.)
	When a maintenance tool is not ended	In this case, please perform "Stop mail
	normally, G-50 will be in a data resending	communication" of 3.4 (2), and start a
	state, and LAN communication will	maintenance tool again after waiting
	increase.	about 15 minutes.
	The version of G-50 is old.	A recommendation version is 2.50 or
		more.

Trouble	Cause	Repair

Cannot switch to connection information	A unit other than an outdoor unit (OC) has	Refer to 3.6.1
screen.	been selected.
The connection data display does not	An operating SC other than remote	Click on remote control.
appear when the operating system SC is	control has been clicked.	Monitoring of connection data cannot be
clicked.		done from operating SC other than
		remote control.

Operation Monitor Trouble

Trouble	Cause	Repair

The monitor display screen on the	Because of the increased re-transmission	Please take a countermeasure against
operation monitor has red characters.	process work due to abundant	the communication noise source in this
	communication noise, data may not be	case.
	monitored fully within the rated cycle.
All of the characters on the monitor	There is no answer from the unit.(Cannot	Error with unit.
display for some units are red.	communicate with the unit.)	Refer to the service handbook for that
		unit.
The message of ” G50 can't Connect to	The dial-up router is not connected. Or	By referring to Instruction Manual of
SMTP Server !	connected but incorrectly.	Dial-up router, connect or set correctly.
or G-50 Date Setting is wrong !!	The default gateway of G-50A is not set.	Set correctly by using the G-50A initial
Continue ?” is displayed at remote	The default gateway of G-50A is not set.	Set correctly by using the G-50A initial
monitor setting.		setting tool. (Refer to Instruction Manual
		of G-50A initial setting tool.)
	The incorrect display of the receiver	Set the correct mailing address.
	address is pointed out by SMTP.
	The Monitor Finish Date is older than the	Set the monitor finish date correctly.
	current date/time of G-50A.	(However when connecting to G-50A in a
		region with a time differential, set it by
		considering the time in that place.)
A message of " Monitor data size is very	The memory capacity to store data is	Move to Offline Screen, and delete