Free contact of indoor unit Trouble

Specific troubles induced by E-mail connection mode

Trouble	Cause	Repair

The message of ” Not connectable to mail	The initial information is not being set to	Execute the initial setting of Maintenance
server.” or “Not connectable to G-50.” Is	G-50.	Tool or G-50A mail address on the local
displayed.	(The mail address of Maintenance Tool is	G-50A by using the G-50A initial setting
	not being registered previously.)	tool.
	The mail address normally obtained is not	Verify the set contents of the mail
	being set.	server/mail address.
	The version of G-50 is not exceeding	Obtain and use the mail address
	2.60.	individually for each Maintenance Tool
	The setting of the mail server address is	PC.
	not correct.	Set the connection environment correctly.
	The setting of environments like for LAN
	cable connection is not correct.
The message of “Network possibly	Displays when the normal communication	Maintenance Tool is finished forcibly.
disconnected finishing Maintenance	with G-50 was not performed.	Restart Maintenance Tool after a while.
Tool.” is displayed.
The message of “? operation status mails	Displays when the operation monitor mail	After removing the operation monitor mail
at mail server. After receiving mail under	is remained at the mail server. The action	under Off-line mode, execute E-mail
offline mode, start E-mail mode again.	of Maintenance Tool will be delayed	connection mode.
Returning to mode selection screen?” is	caused by a time required by the search
displayed.	processing of remaining mail.
The operation monitor screen is not	The POP receiving interval of	Set the POP receiving interval within 1
displayed normally.	Maintenance Tool is being set to over 2	minute.
	minutes.	Do not open [Operation control screen] for
	[Operation control screen] is being	over 20 minutes on the operation monitor
	opened for over 20 minutes on the	screen.
	operation monitor screen

Trouble

Cause

Repair

A menu cannot be chosen and cannot be started.

The version of G-50 is old.

A recommendation version is 2.60 or more.

Off-Line Monitor Trouble(1)

Trouble	Cause	Repair

The message of ”Timeout Can’t connect	The setting of IP address of POP server is	Set the correct IP address with Mail
to Mailserver.” Is displayed.	incorrect.	Server Setting.
	The setting of the IP address of PC is	Set the IP address of PC correctly.
	incorrect.
The message of “Invalid Parameter!” is	The POP server is not set yet.	Set POP server.
displayed.

The message of “Can’t Connect to mail	The LAN cable is not connected correctly.	Connect LAN cable securely.
sever!” is displayed.
	. The IP address setting of POP server is	Set the correct IP address with Mail
	not correct.	Server Setting.

The message of “POP Authention Error”	The setting of the user and password of	Set correctly with Mail Server Setting.
is displayed.	POP server is not correct.

A message of " Monitor data size is very	The memory capacity to store data is	Move to Offline Screen, and delete
large!! Please, delete old monitor data!!" is	insufficient.	unnecessary data.
displayed during collecting the mail of
operation data.
A message of " Now finalizing	The internal data is under arrangement at	Offline Screen will automatically be
Maintenance Tool !!" is displayed at	finishing the maintenance tool.	finished after completing this process.
finishing Offline, and the screen does not		Please wait a while.
finish.
Data cannot be imported.	It was going to import the data acquired	Among the data obtained by Ver3.**, the
	by “Maintenance Tools (Ver.3.**)”.	operation monitor data (*.MTD) can only
		be imported. Regarding to other data, the