Hearth and Home Technologies QV32B-A, QV36B-A Troubleshooting, Standing Pilot Ignition System

Page 58

15 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

A. Standing Pilot Ignition System

 

Symptom

Possible Causes

Corrective Action

1. After repeated triggering

A. No gas or low gas pressure.

Check the remote shut-off valves from the appliance. Usually, there

 

of the red or black piezo

 

is a valve near the gas main. There can be more than one valve be-

 

ignitor button, the spark

 

tween the appliance and the main.

 

ignitor will not light the

 

 

 

B. No lp in tank.

Check the LP (propane) tank. You may be out of fuel.

 

pilot.

 

C. Ignitor.

Check the spark at the electrode and pilot. If no spark and electrode

 

 

 

 

 

wire is properly connected, replace the ignitor. Verify that there is no

 

 

 

short in electrode wire.

 

 

D. Pilot or misaligned electrode

Using match, light the pilot. If the pilot lights, turn off the pilot and

 

 

(spark at electrode).

trigger the piezo ignitor button again. If the pilot lights, an improper

 

 

 

gas/air mixture caused the bad lighting and a longer purge period is

 

 

 

recommended. If the pilot will not light, ensure the gap at the elec-

 

 

 

trode and pilot is one-eighth in. to have a strong spark. If the gap is

 

 

 

OK, replace the pilot.

2.

The pilot will not stay lit

A. Thermocouple.

Check that the pilot flame impinges on the thermocouple. Adjust the

 

after carefully following

 

pilot for proper flame impingement.

 

the lighting instructions.

 

Ensure that the thermocouple connection at the gas valve is fully in-

 

 

 

 

 

 

serted and tight (hand tighten plus 1/4 turn).

 

 

 

Verify proper voltage output from the thermocouple to the valve.

 

 

 

Place one millivolt meter lead wire on the thermocouple copper lead.

 

 

 

Place the second lead wire on the solder button on the back of the

 

 

 

valve (blue wire). Start the pilot and hold the valve knob in. The mil-

 

 

 

livolt reading should read 8-16 millivolts. If millivolt reading is less

 

 

 

than 8 millivolts, replace thermocouple.

 

 

B. Improper gas inlet pressure.

Natural gas should be 5-14 in. w.c. LP should be 10-14 in. w.c. Verify

 

 

 

pressure with manometer.

 

 

C. Valve.

If the thermocouple is producing 8-16 millivolts, replace control valve.

 

 

 

 

3.

The pilot is burning,

A. ON/OFF switch or wires.

Check the ON/OFF switch and wires for proper connections. Place

 

there is no burner

 

the jumper wires across the terminals at the ON/OFF switch. If the

 

flame, the valve knob is

 

burner comes on, replace the ON/OFF switch. If the ON/OFF switch

 

in the ON position, and

 

is OK, place the jumper wires across the ON/OFF switch wires at the

 

the ON/OFF switch is in

 

gas valve. If the burner comes on, the wires are faulty or connections

 

the ON position.

 

are bad.

 

 

B. Thermopile may not be gen-

Check that the pilot flame impinges thermopile properly.

 

 

erating sufficient millivoltage.

Be sure the wire connections from the thermopile at the gas valve

 

 

 

 

 

 

terminals are tight and that the thermopile is fully inserted into the

 

 

 

pilot bracket.

 

 

 

Check the thermopile with a millivolt meter. Take the reading at TH-

 

 

 

TP&TP terminals of the gas valve. The meter should read 350 mil-

 

 

 

livolts minimum, while holding the valve knob depressed in the pilot

 

 

 

position, with the pilot lit, and the ON/OFF switch in the OFF position.

 

 

 

Replace the thermopile if the reading is below the specified mini-

 

 

 

mum.

 

 

 

With the pilot in the ON position, disconnect the thermopile leads

 

 

 

from the valve. Take a reading at the thermopile leads. The reading

 

 

 

should be 350 millivolts minimum. Replace the thermopile if the read-

 

 

 

ing is below the minimum.

 

 

 

 

58

Quadra-Fire • QV32B-A, QV36B-A • 2014-900 Rev. U • 1/12

Page 57 Page 59
Image 58
Page 57 Page 59
Contents What to do if you smell gas ModelsHOT Surfaces Congratulations Homeowner Reference InformationTable of Contents User GuideFinishing Appliance SetupTroubleshooting Reference MaterialsLimited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Installation of Carbon Monoxide Detectors Requirements for the Commonwealth of MassachusettsOperating Instructions User Guide Gas Fireplace SafetyYour Fireplace Fan Kit optional Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches Clear SpaceFinal inspection by Lighting Instructions Standing PilotWhat to do if YOU Smell GAS Issue Solutions Frequently Asked QuestionsAfter Fireplace is Lit Maintenance and Service Logs Maintenance Tasks-Qualified Service TechnicianGasket Seal and Glass Assembly Inspection FireboxGetting Started Typical Appliance SystemTools and Supplies Needed Design and Installation ConsiderationsInspect Appliance and Components Framing and Clearances Selecting Appliance LocationClearances Constructing the Appliance ChaseModels Combustible Mantels Mantel and Wall ProjectionsCombustible Mantel Legs or Wall Projections Vent Termination Minimum Clearances Termination LocationsOpening Covered Alcove Applications Minimum Clearances for TerminationVent Table Key Vent Information and DiagramsApproved Pipe Use of ElbowsUse of Flex Vent ClearanceTop Vent Horizontal Termination Venting with 1 elbow Propane Minimum MaximumVenting with 2 elbows NG Venting with 2 elbows Propane V1 Minimum H1 + H2 MaximumTop Vent Horizontal Termination Venting with 3 elbows NG Minimum + H 2 MaximumTop Vent Vertical Termination No Elbow = 60 ft. Max .3 m Exhaust restrictor InstructionsMinimum Maximum + V 2 Minimum Top Vent Vertical Termination Venting with 2 elbows NGTop Vent Vertical Termination Venting with 2 elbows Propane V1 Minimum H1 Maximum V1 + V2 MinimumTop Vent Vertical Termination Venting with 3 elbows NG Top Vent Vertical Termination Venting with 3 elbows PropaneTop Vent Vertical Termination Four 90º Elbows V1 Min H1 Max V2 Min H2 Max V3 MinH1 MAX V1 MIN H2 MAX H1 + H2 MAXH1 + H2 MAX H1 + H2+ H3 MAX Rear Vent Horizontal Termination Venting with 3 elbowsRear Vent Vertical Termination Venting with 1 elbow MIN MAXRear Vent Vertical Termination Venting with 3 elbows Rear Vent Vertical Termination Venting with 2 elbows+ H 2 MAX MIN Clearances to Combustibles Prior to installing the gas applianceCoaxial to Colinear Venting Termination Cap Flue DamperRear Vent Connecting the DV-46DVA-GCL Adapter to Appliance Top VentConnecting the LINK-DV30B to the DV-46DVA-GCL adapter MinimumWall Penetration Framing Vent Clearances and FramingPipe Clearances to Combustibles Combustible Wall PenetrationInstall the Ceiling Firestop Installing Ceiling FirestopFlat Ceiling Installation Install Attic Insulation ShieldVaulted Ceiling Installation Appliance Preparation Top VentRear Vent Cut the metal retaining band and fold the sides outSecuring and Leveling the Appliance 11 Proper Positioning and Securing of an ApplianceAssemble Vent Sections DVP Pipe Only Installing Vent Pipe DVP and SLP PipeAttach Vent to the Firebox Assembly Assemble Pipe SectionsAssemble Vent Sections SLP Pipe Only Assemble Slip SectionsSecure the Vent Sections Disassemble Vent SectionsInstall Decorative Ceiling Components SLP only Assemble and Install Storm Collar Install Metal Roof FlashingFoot minimum in snow regions Install Decorative Wall Components SLP only Install Vertical Termination CapHeat Shield Requirements for Horizontal Termination Install Horizontal Termination Cap DVP and SLP Pipe 20 Venting through the wallGas Pressure Gas InformationFuel Conversion Gas ConnectionOptional Accessories Requirements Wiring RequirementsElectrical Information Junction Box Installation Wall Switch Installation for Fan OptionalFinishing Facing Material NON-COMBUSTIBLE Board IncludedAppliance Setup Log Set Assembly LOGS-2014 Model QV32B-A Install the Log AssemblyLOG Install Hood Install the MeshInstall Trim and/or Surround Air Shutter SettingSymptom Possible Causes Corrective Action TroubleshootingStanding Pilot Ignition System Troubleshooting Symptom Possible Cause Corrective ActionReference Materials Appliance Dimension DiagramInches Millimeters Vent Components Diagrams Quadra-Fire QV32B-A, QV36B-A 2014-900 Rev. U 1/12DVP-TRAP DVP vent componentsDVP-TRAPFL RF6M RF12MBEK DVP-BEK2 COOL-ADD251 mm 222 mm 165 mm 165 mm9-1/4 235 mm 152 mm 168 mmElbow Elbow Effective Height LengthSLP-DCF-BK SLP-SNKD SLP-CCS-BKSL-2DVP SLP-WT-BKVent Components Diagrams Coaxial to Colinear Venting LINK-DV30B DV-46DVA-GCLAt Depot Service PartsLog Set Assembly Direct Vent Gas FireplaceSee valve assembly QV36B-A12.5 12.7 12.6 12.8 12.15 12.9 #12 Burner/Valve AssemblyPart number list on following 12.13Service Parts QV32B-A, QV36B-A StockedQV32B-A Conversion Kits QV36B-A Conversion KitsContact Information
Top Page Image Contents