Hearth and Home Technologies QV36B-A Troubleshooting, Symptom Possible Cause Corrective Action

Page 59

Troubleshooting (continued)

Symptom

Possible Cause

Corrective Action

 

 

 

3. (Continued)

C. Valve.

Turn the valve knob to the ON position. Place the ON/

 

 

OFF switch in the ON position. Take a reading with a

 

 

millivolt meter at the thermopile terminals. The millivolt

 

 

meter should read greater than 125mV. If the reading

 

 

is acceptable, and if the burner does not come on, re-

 

 

place the gas valve.

 

 

 

 

D. Plugged burner orifice.

Check the burner orifice for stoppage. Remove stop-

 

 

page.

 

 

 

 

E. Wall switch or wires.

Check the wall switch and wires for proper connec-

 

 

tions. Place the jumper wires across the terminals at

 

 

the wall switch. If the burner comes on, replace the

 

 

wall switch. If the wall switch is OK, place the jumper

 

 

wires across the wall switch wires at the gas valve. If

 

 

the burner comes on, the wires are faulty or connec-

 

 

tions are bad.

 

 

 

4. Frequent pilot outage

A. Pilot flame may be too high or too low, or blow-

Clean thermocouple and adjust the pilot flame for

problem.

ing out (high pressure), causing pilot safety to

proper flame impingement. Follow lighting instructions

 

drop out.

carefully.

 

 

 

5. The pilot and main

A. No LP in tank.

Check the LP (propane) tank. Refill the fuel tank.

burner extinguish

 

 

B. Improper gas inlet pressure.

Natural gas should be 5-14 in. w.c. LP should be 10-

while in operation.

 

14 in. w.c. Verify pressure with manometer.

 

 

 

 

 

 

C. Inner vent pipe leaking exhaust gases back

Check venting system for damage. Replace/repair im-

 

into the system.

properly assembled pipe sections.

 

 

 

 

D. Glass installed improperly.

Check to ensure glass is installed properly. Replace

 

 

fixed glass panel assembly.

 

 

 

 

E. Thermopile or thermocouple.

Replace pilot if necessary.

 

 

 

 

F. Improper vent cap installation.

Check for proper installation and freedom from debris

 

 

or blockage.

 

 

 

6. Glass soots.

A. Flame impingement.

Adjust the log set so that the flame does not exces-

 

 

sively impinge on it. Refer to log instructions.

 

 

 

 

B. Improper air shutter setting.

Refer to manual for shutter set points. Ensure that set

 

 

point is correct for appliance/gas type. If unit has ad-

 

 

justable shutter, it may be necessary to increase shut-

 

 

ter opening.

 

 

 

 

C. Debris around air shutter.

Inspect the opening at the base of the burner. NO MA-

 

 

TERIAL SHOULD BE PLACED IN THIS OPENING.

 

 

 

7. Flame burns blue

A. Insufficient oxygen being supplied.

Ensure that the vent cap is installed properly and free

and lifts off burner.

 

of debris. Ensure that the vent system joints are tight

 

 

and have no leaks.

 

 

Ensure that no debris has been placed at the base of,

 

 

or in the area of the air holes in the center of the base

 

 

pan beneath the burner.

 

 

Ensure that the glass is tightened properly on the unit,

 

 

particularly on top corners.

 

 

 

Quadra-Fire • QV32B-A, QV36B-A • 2014-900 Rev. U • 1/12

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Contents HOT Surfaces ModelsWhat to do if you smell gas Homeowner Reference Information CongratulationsUser Guide Table of ContentsReference Materials Appliance SetupTroubleshooting FinishingLimited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsYour Fireplace Gas Fireplace SafetyOperating Instructions User Guide Clear Space Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches Fan Kit optionalWhat to do if YOU Smell GAS Lighting Instructions Standing PilotFinal inspection by After Fireplace is Lit Frequently Asked QuestionsIssue Solutions Maintenance and Service Firebox Maintenance Tasks-Qualified Service TechnicianGasket Seal and Glass Assembly Inspection LogsTypical Appliance System Getting StartedInspect Appliance and Components Design and Installation ConsiderationsTools and Supplies Needed Selecting Appliance Location Framing and ClearancesModels Constructing the Appliance ChaseClearances Combustible Mantel Legs or Wall Projections Mantel and Wall ProjectionsCombustible Mantels Opening Termination LocationsVent Termination Minimum Clearances Minimum Clearances for Termination Covered Alcove ApplicationsUse of Elbows Vent Information and DiagramsApproved Pipe Vent Table KeyClearance Use of Flex VentMinimum Maximum Top Vent Horizontal Termination Venting with 1 elbow PropaneV1 Minimum H1 + H2 Maximum Venting with 2 elbows NG Venting with 2 elbows PropaneMinimum + H 2 Maximum Top Vent Horizontal Termination Venting with 3 elbows NGExhaust restrictor Instructions Top Vent Vertical Termination No Elbow = 60 ft. Max .3 mV1 Minimum H1 Maximum V1 + V2 Minimum Top Vent Vertical Termination Venting with 2 elbows NGTop Vent Vertical Termination Venting with 2 elbows Propane Minimum Maximum + V 2 MinimumTop Vent Vertical Termination Venting with 3 elbows Propane Top Vent Vertical Termination Venting with 3 elbows NGV1 Min H1 Max V2 Min H2 Max V3 Min Top Vent Vertical Termination Four 90º ElbowsH1 + H2 MAX H1 MAX V1 MIN H2 MAXMIN MAX Rear Vent Horizontal Termination Venting with 3 elbowsRear Vent Vertical Termination Venting with 1 elbow H1 + H2 MAX H1 + H2+ H3 MAX+ H 2 MAX MIN Rear Vent Vertical Termination Venting with 2 elbowsRear Vent Vertical Termination Venting with 3 elbows Termination Cap Flue Damper Prior to installing the gas applianceCoaxial to Colinear Venting Clearances to CombustiblesMinimum Connecting the DV-46DVA-GCL Adapter to Appliance Top VentConnecting the LINK-DV30B to the DV-46DVA-GCL adapter Rear VentCombustible Wall Penetration Vent Clearances and FramingPipe Clearances to Combustibles Wall Penetration FramingInstalling Ceiling Firestop Install the Ceiling FirestopVaulted Ceiling Installation Install Attic Insulation ShieldFlat Ceiling Installation Top Vent Appliance PreparationCut the metal retaining band and fold the sides out Rear Vent11 Proper Positioning and Securing of an Appliance Securing and Leveling the ApplianceAssemble Pipe Sections Installing Vent Pipe DVP and SLP PipeAttach Vent to the Firebox Assembly Assemble Vent Sections DVP Pipe OnlyAssemble Slip Sections Assemble Vent Sections SLP Pipe OnlyDisassemble Vent Sections Secure the Vent SectionsInstall Decorative Ceiling Components SLP only Foot minimum in snow regions Install Metal Roof FlashingAssemble and Install Storm Collar Heat Shield Requirements for Horizontal Termination Install Vertical Termination CapInstall Decorative Wall Components SLP only 20 Venting through the wall Install Horizontal Termination Cap DVP and SLP PipeGas Connection Gas InformationFuel Conversion Gas PressureElectrical Information Wiring RequirementsOptional Accessories Requirements Wall Switch Installation for Fan Optional Junction Box InstallationFinishing NON-COMBUSTIBLE Board Included Facing MaterialAppliance Setup Install the Log Assembly Log Set Assembly LOGS-2014 Model QV32B-ALOG Air Shutter Setting Install the MeshInstall Trim and/or Surround Install HoodStanding Pilot Ignition System TroubleshootingSymptom Possible Causes Corrective Action Symptom Possible Cause Corrective Action TroubleshootingInches Millimeters Appliance Dimension DiagramReference Materials Quadra-Fire QV32B-A, QV36B-A 2014-900 Rev. U 1/12 Vent Components DiagramsDVP vent components DVP-TRAPCOOL-ADD RF6M RF12MBEK DVP-BEK2 DVP-TRAPFLElbow Effective Height Length 222 mm 165 mm 165 mm9-1/4 235 mm 152 mm 168 mmElbow 251 mmSLP-WT-BK SLP-SNKD SLP-CCS-BKSL-2DVP SLP-DCF-BKLINK-DV30B DV-46DVA-GCL Vent Components Diagrams Coaxial to Colinear VentingDirect Vent Gas Fireplace Service PartsLog Set Assembly At DepotQV36B-A See valve assembly12.13 #12 Burner/Valve AssemblyPart number list on following 12.5 12.7 12.6 12.8 12.15 12.9Stocked Service Parts QV32B-A, QV36B-AQV36B-A Conversion Kits QV32B-A Conversion KitsContact Information
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