Please complete the boxes below
Serial Number
Date of Installation
D D M M Y Y
Installer Details (name, address and contact number(s))
All descriptions and illustrations provided in this leaflet have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet. All goods are sold subject to our standard Conditions of Sale which are available on request.
BAXI
A Trading Division of Baxi Heating UK Ltd (3879156)
A Division of Baxi Group
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1525 Technical Enquiries 0844 871 1555 Website www.baxi.co.uk
e&oe
9.0 Warranty & Service
Standard Warranty Terms & Conditions
To activate your second year free warranty you must register your boiler with heateam the service division of Baxi Heating UK Ltd either by completing and returning the registration card or calling our telephone registration line on 0800 013 7989.
It is also a requirement of the warranty that the boiler has an annual service (every 12 months) in accordance with the installation and servicing instructions, performed by a Gas Safe registered engineer.
If you would like heateam to carry this out please call on 0844 871 1525.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and high quality repair service supported by our dedicated national network of highly skilled engineers. If your installer can’t resolve the problem for you, we will do everything we can to get an engineer out to you as quickly as possible. Nothing in this warranty will affect your statutory consumer rights.
What you need to do if you experience a problem with your heating system or the operation of the boiler
You should always contact your installer first, because the cause of the fault may not be related to the boiler. If your installer confirms that the fault is with the boiler and he/she can’t repair it, our friendly customer service team is on hand to help. Simply call our service division heateam on 0844 871 1525 to book an engineer visit or for any general advice that you may need. Our contact centre is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am - 2pm, excluding Christmas Day and New Years Day.
When calling heateam it would be helpful if you could have the following information to hand:-
1Boiler serial number (see opposite).
2 Boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be of faulty manufacture.
Free of charge replacement of the complete unit provided always that the failure is related to a manufacturing fault that cannot be repaired or is uneconomic to repair.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned properly, and as set out in the installation instructions (this includes the need to flush the system effectively and add a suitable corrosion inhibitor).
Any damage caused by hard water scale deposits and/or aggressive water resulting from corrosion.
Any other defects or failures, either in the connected heating system or outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the property.
Installations within commercial settings for which this boiler was not designed.
Reimbursement of any third party repair or replacement costs that we haven’t been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business losses, stress and inconvenience) arising from a production breakdown, including repair delays caused by factors outside our reasonable control.
After Sales Service 0844 871 1525
© Baxi Heating UK Ltd 2009 | Comp No 710161501 (7/09) |
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