Troubleshooting

Symptom	Cause	Corrective Action
The flame effect will	Mains plug is not plugged in.	Check plug is connected to wall socket
not start.		correctly.
	Switch A is in the ‘ON’ ( I ) position, but	Press Switch B once for flame effect. (See
	mode Switch B has not been pressed. (See	Fig. 2)
	Fig. 2)	Check the water tank is full and there is
	Low water level.	water in the sump.
	Low voltage connector not connected	Check that the connector is inserted
	properly. (See Fig. 8)	correctly. (See Fig. 8)

The flame effect is	Flame effect control knob is set too low.	Increase level of flame by turning Control
too low.	(See Fig. 2)	knob C to the left slowly. (See Fig. 2)
	The water in the sump may be too high	If water level in the sump is more than
	due to the drawer being opened and	40mm, the sump should be removed and
	closed a number of times, water tank	emptied in the sink.
	removed a number of times, or the stove
	has been moved.
	Metal Disc at the base of Sump might be	Clean Metal Discs with soft brush supplied.
	dirty (See Fig. 13)	(See Fig. 13) See ‘Maintenance.’ for a step by
		step procedure.
Unpleasant smell	Dirty or stale water.	Clean the unit as described under
when unit is used.		maintenance.
	Using unfiltered tap water.	Use only filtered tap water.
The flame effect has	Flame effect setting is too high.	Turn the flame effect Control knob C to the
too much smoke.		right until it is at minimum and slowly turn
		to the left, about ¼ a turn, at a time. Give
		the flame generator some time to adjust
		before increasing. (See Fig. 2)
Main lamps are not	There is no water in the tank.	Follow instructions under Maintenance,
working and there		‘Filling the water tank’.
are no flames or
smoke.		Check the plug is connected to wall socket
		correctly.
		Switch ‘A’ Fig. 2 is in the ‘ON’ ( I ) position.
		Press switch ‘B’ Fig. 2 until you can hear one
		beep only, for flame effect.
Condensation on	Glass surfaces may be cold	Open stove doors slightly until glass warms
inner glass surfaces		up.
		Turn down flame effect during this process.

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EN60555-3, EN60555-2, EN55014 specifications

Dimplex is a brand renowned for its commitment to innovation and efficiency in electric heating solutions. Among its product offerings, the Dimplex EN55014, EN60555-2, and EN60555-3 stand out for their adherence to rigorous standards and advanced technologies.

The Dimplex EN55014 is designed primarily for electrical appliances, ensuring they comply with essential electromagnetic compatibility requirements. This standard ensures that the appliance does not interfere with other electronic devices while maintaining optimal performance. This is crucial in today's interconnected environment, where multiple devices operate in close proximity. The EN55014 certification guarantees that Dimplex products remain reliable, fostering consumer confidence in their usage.

Moving on to the EN60555-2 standard, it focuses on reducing the harmonic currents generated by electrical equipment. Harmonics can lead to inefficiencies and potential damage to electrical networks. The Dimplex range offers solutions that are designed to minimize these harmonics, contributing to improved system stability and reducing energy losses. By complying with this standard, Dimplex products promote a cleaner energy environment, which is essential for both residential and commercial applications.

The EN60555-3 standard extends the assessment of harmonics, specifically addressing the limits of voltage distortion in public power systems. This is vital to ensure that the power supply remains stable and reliable. Dimplex products have incorporated technologies that keep them well within these limits, ensuring minimal disturbance to the wider electrical grid. This feature is particularly significant for businesses and infrastructures reliant on consistent power levels, as it helps prevent outages and equipment failure.

In summary, the Dimplex EN55014, EN60555-2, and EN60555-3 certifications represent a commitment to quality and efficiency. By focusing on electromagnetic compatibility and minimizing harmonic distortions, Dimplex ensures that its products not only excel in performance but also contribute positively to the broader electrical ecosystem. These features make Dimplex an ideal choice for consumers and commercial operators looking for reliable, innovative heating solutions that prioritize sustainability and efficiency. Dimplex continues to lead in implementing standards that protect both users and the environments in which they operate.

Troubleshooting

Symptom

Cause

Corrective Action

EN60555-3, EN60555-2, EN55014 specifications