American Water Heater 1010 319869-000 When the TAP is Opened, There is no HOT Water or, Enough

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Problem

Possible Cause(s)

What to do

WHEN THE TAP IS OPENED,

a.The hot water fixture is not

Check if there is any error code on

THERE IS NO HOT WATER OR THE

sufficiently open to draw the water

the display.

HOT WATER TURNS COLD AND

through the heater.

 

STAYS COLD.

b.The unit display is an error code.

 

 

c. There is an external recirculation

 

 

system installed, or there is a

 

 

check valve on the recirculation

 

 

return line.

 

 

d.Improper sized dip tube.

 

 

e.Water heater disconnected from

 

 

electrical power.

 

THE WATER IS NOT HOT

The temperature is set too low.

a.Check unit’s temperature setting.

ENOUGH.

 

b.Check for cross plumbing between

 

 

cold and hot water lines.

THE WATER IS TOO HOT.

The temperature set too high.

Check unit’s temperature setting.

CANNOT OPEN DOOR.

Door pins locked in place.

a.Ensure the door lock is unlocked

 

 

b.Ensure the top and bottom door

 

 

pins are released by using a small

 

 

screwdriver to pry the pins in the

 

 

direction of the door opening.

 

TABLE 6

 

52

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Contents Power Vent GAS Models AN Odorant is Added to the GAS Used By this Water HeaterTable of Contents Safe INSTALLATION, USE and Service Important DefinitionsGeneral Safety Can be triggered at any time Preparing for the Installation IntroductionPage GET to Know Your Water Heater GAS Models Replacement Parts and Deliming ProductsOperation Installation Considerations Rough in DimensionsDirectly BELOW. Keep Clear of ALL Obstructions Water Piping Mixing Valve Usage Suggested Piping Arrangement For TOP ConnectionsWater Potable Heating All models are considered Hotter Water can ScaldFacts to Consider about Location Handle Installation Earthquake Zones Page Appliances in Unconfined Spaces Combustion AIR and VentilationAppliances in Confined Spaces ALL AIR from Outdoors See Figures 12, 13 Chemical Vapor Corrosion Water PipingClosed Water Systems Thermal ExpansionTEMPERATURE-PRESSURE Relief Valve Hard WaterValve and Pipe Insulation if supplied GAS Piping High Altitude Installations GAS Line PurgingFLOODING/FREEZING Filling the Water HeaterVent Pipe Termination Planning the Vent SystemIf using 2 inch vent pipe If using 3 inch vent pipeInstallation of Vent System Vent Terminal INSTALLATION, SidewallCondensate Masonry Side WallsInstallation Sequence Sequence of InstallationsVent terminals supplied with heater must be used Installation of Vent SYSTEM, Sidewall Installation of Vertical Vent SystemInitial Preparation Vent Pipe PreparationSelection of Materials Step a Recommended BRUSH* Size for Primer Cement ApplicationsStep B Step F Step EStep G Connection to Vent Pipe Power Vent Filling the Water Heater Electrical ConnectionsCalibration Operating Instructions Display PanelPage MCU For Your Safety Read Before Lighting Lighting InstructionsHeat Cycle Definitions State Description Temperature Regulation Unique Hybrid Features Temperature ProbesPage Temperature Regulation Start UP Conditions Constant Output Temperature ControlOperational Conditions Maintenance Motors Cleaning the Inlet Water Filter Cleaning the Heat EngineSnow Accumulation Flushing the Heat Exchanger Lime BUILD- UPFault Indication and Error Codes Draining the TankRemarks Diagnostic DisplayCode Display Example Format Fault Lockout Code Description Cause Remedy Type Displayed Fault Lockout Code Description Cause Remedy Type Displayed Fault Lockout Code Description Cause Remedy Type Displayed Troubleshooting When the TAP is Opened There is no HOT Water orHOT Water Turns Cold Stays ColdService Leakage CheckpointsParts Identification Item # Description AB C DEF NIP/DIP/TBO/HT Replacement Parts DescriptionKIT # Service and Labor Responsibility Claim ProcedureConditions and Exceptions Limitation on Implied WarrantiesPage