Samsung FE-N500** user manual Troubleshooting, Problem Possible Cause Solution, Code Cause

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troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM		POSSIBLE CAUSE				SOLUTION

The range is not		The appliance has been installed			•	Place the oven rack in the center of the
level.		improperly.				oven. Place a level on the oven rack.
						Adjust the leveling legs at the base of the
						range until the oven rack is level.
					•	Insure the floor is level and strong and
						stable enough to adequately support the
						range.

		The floor is sagging or sloping.			•	Contact a carpenter to correct the
						situation.

		The kitchen cabinets are not			•	Insure the cabinets are square and provide
		properly aligned and make the				sufficient room for installation.
		range appear to be not level.

The appliance		The kitchen cabinets are not			•	Contact a builder or installer to make the
must be accessed		square and are too tight around				appliance accessible.
for servicing and		the appliance.
cannot be moved
cannot be moved		The carpet is interfering with			•	Provide sufficient space so the range can
easily.		movement of the range.				be lifted over the carpet.

The oven control		You have a function error code.			•	Press the CLEAR/OFF pad and restart
beeps and displays						the oven. If the problem persists,
an F error code.		CODE	CAUSE			disconnect all power to the range for at
		-SE-	Shorted key			least 30 seconds and then reconnect the
		E-27	Oven sensor opened			power. If this does not solve the problem,
		E-28	Oven sensor shorted			call for service.
		E-08	Oven heating error
		E-0A	Oven heating over
		E-0E	Door locking error
		E-54	Communication error
			(Oven main - HYB30M)
		E-55	Communication error
			(Oven main - Touch PCB)
		E-56	Communication error
			(Cooktop error)

66_ Troubleshooting

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Contents Electric Range Features of your new range Latest in heat-distribution technologyImportant safety instructions ANTI-TIP Device Do not enter inside the oven Cooktop Elements Always turn the surface units off before removing cookwareElectrical safety Oven Warming Drawer SELF-CLEANING Ovens GLASS/CERAMIC Cooking Surfaces This may result in electric shock or fire Important safety instructions Never use this appliance for purposes other than cooking Take care as beverages or food may be very hot after heating Do not operate the appliance with wet hands Do not over-heat foodImportant safety instructions Contents Introducing your new range OverviewWhat’s included with your range Before Cooking Surface cooktop CooktingAbout surface cooktop cooking During CookingAbout the radiant surface elements After CookingHot surface indicator Induction operation lampHeater Level Setting Selectors Induction and radiant touch controlSelect Control Sensor Heat setting Using the touch control sensorsHow to set the appliance for cooktop cooking Select cooking zone onInduction power boost control Left front burner dual controlInduction simmer control How to unlock the controls Switching a cooking zone offHow to activate the control lockout feature Control lockoutBefore using the cooktop Use quality cookware in good conditionAlso remember to Incorrect Correct Use the correct size cookware Choosing the proper radiant cookwareCookware for induction cooking zones Cookware materialUsing suitable Induciton cookware TEmperature detecTIonSize of pans Suggested settings for cooking specific foods Power ManagementUsing the warming drawer Protecting the smoothtop surfaceAbout the warming drawer Levels Type of Food Recommended settingsTurning the warming drawer on or off Low Rolls soft, empty dinner plates MediumOperating the oven Oven control panelHow to change between a 12-hour and 24-hour display Setting the clockHow to set the clock Press the SET/START or Clock AM/PM padHow to set the timer Minimum and maximum settingsSetting the kitchen timer Feature Minimum MaximumOven rack positions Using the oven racksBefore using the racks Baking layer cakesHow to set the thermostat How to adjust the thermostat while cookingBaking How to set the oven for convection baking Convection bakingTips for convection baking Recommended convection baking guide How to set the oven for convection roasting Convection roastingPoultry Recommended convection roasting guidePork LambHow to set the oven for timed cooking Timed cookingDelay timed cooking How to set the oven for delay timed cookingBroiling Using the broil panHow to set the oven for broiling Broil stop positionRecommended broiling guide Using the custom cook feature How to record a recipe settingHow to recall a setting How to set the Chicken Nuggets function Using the easy cook featureHow to set the Pizza function PizzaSlow Cook How to set the Slow CookHow to set the oven for proofing ProofCake How to set the Cake modeHow to set the Casserole mode CasseroleHow to use the Warm function Using the warm function and warm modeHow to set the Defrost function DefrostExtra features Fahrenheit or Celsius temperature selectionHour energy saving Convection auto conversion feature Thermostat adjustmentTurning the oven light on and off Sound on/offControl lockout Setting the Sabbath Function For use on the Jewish Sabbath & HolidaysSelf-cleaning Before a self-cleaning cycleMaintaining your appliance How to turn off the self-cleaning feature How to set the oven for self-cleaningHow to delay the start of self-cleaning After a self-cleaning cycleSteam-cleaning How to set the oven for steam-cleaningAfter a steam-cleaning cycle Cleaning stainless steel surfaces Care and cleaning of the ovenCleaning painted parts and decorative trim Oven ventCleaning the broil pan and insert Oven racksOven door Removing burned-on residue Care and cleaning of the glass cooktopNormal daily use cleaning Removing heavy, burned-on residueRemoving metal marks and scratches Cleaning the cooktop sealCleaning sugary spills and melted plastic Potential for permanent damage to the glass surfaceHow to re-install the door Removing and re-installing the oven doorHow to remove the door Locked position Unlocked positionHow to re-install the warming drawer Removing and re-installing the warming drawerHow to remove the warming drawer Unlocked position Locked positionChanging the oven light Problem Possible Cause Solution TroubleshootingTroubleshooting Code CauseControl beeps Displays an F errorCooktop CodeNot turn on Temperature is tooAppliance will Oven light willNot open after a Self-cleaning cycle Oven not clean Self-cleanCleaning cycle After a self-cleaningOven racks are Strong odorFan noise Difficult to slideWarranty Limited Warranty to Original PurchaserQuestions or COMMENTS?