TROUBLESHOOTING CHECKLIST
Please fill out this checklist to help identify the issue or problem with the performance of the cooling unit. If you still require technical assistance, fax a copy of this Troubleshooting Checklist to WhisperKOOL Customer Service at 209.466.4606. Be sure to include accurate contact information. A downloadable version is available at www.
Customer Name: ________________________________________________ Phone: ____________________
Email address: _____________________________________________________________________________
Unit model: _____________________________________________ Serial Number: A____________________
General Inspection
Unit Installation
1)Is the unit installed in the correct direction, with front side of unit in wine cellar and back side in exhaust room/space? Refer to page 12 of the owner’s manual.
2)Is the unit mounted within 18” from ceiling to allow proper air circulation? Refer to page 6 of the owner’s manual.
Yes
Yes
No 
No 
Wine Cellar
3) Is the cellar door sealed properly? To check, make sure cellar door is closed and lights are
turned off within cellar; light from outside should not be visible through any of the four sides Yes around the door.
4) Are there any glass windows and/or glass doors in the cellar?Yes 
5) What is the R value of the walls? ______________ What is the cellar room size? ____________________
6) Are any of the cellar walls in the direct path of the sun? | Yes |
7) Are any of the walls on an exterior wall? | Yes |
8)Is there foam attached to the ange of the Whisperkool unit? See page 11 of the owner’s manual. Yes
General Ventilation
9) Is there at least 3’ of unobstructed clearance for the fans and grills on the unit? Obstructions to | Yes | |
the air ow greatly reduce the effectiveness of the unit’s ability to cool the cellar. Refer to page 7 | ||
| ||
of the owner’s manual. |
| |
10) Are there any decorative plates/covers on the unit? If so, remove them. They obstruct airflow to | Yes | |
and from the vents. Refer to page 6 of the owner’s manual. |
| |
11) Is the unit on top of, in, or surrounded by shelving? Nearby at surfaces, such as shelving, may | Yes | |
obstruct air circulation and ventilation. | ||
| ||
12) Are all four fans in the unit operating? (Two are in the front, and two are in the back.) | Yes |
No 
No 
No 
No 
No 
No 
No 
No 
No 
Exhaust Room/Space Ventilation:
13) Into what kind of room/space is the unit exhausting? To Outside | Crawl | Space |
14)Is the exhaust room/space as large as or larger than the cellar?
15)Is the exhaust room/space warm?
16)What is the temperature? __________
17)Is there any ventilation into and out of the exhaust room/space? Please describe. Refer to page 7 of the owner’s manual.
18)Have the coils in the front and back of the Whisperkool unit been vacuumed?
Utility
Yes
Yes
Yes
Yes
Yes
Space 
No 
No 
No 
No 
No 
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