3Com 3C16896 8 slot AC Chassis manual Contact Us, Telephone Technical, Support and Repair

74CHAPTER B: OBTAINING SUPPORT FOR YOUR SWITCH

	Software Upgrades are the software releases that follow the software version
	included with your original product. In order to access upgrades and related
	documentation you must first purchase a service contract from 3Com or your
	reseller.
Contact Us	3Com offers telephone, e-mail and internet access to technical support and repair
	services. To access these services for your region, use the appropriate telephone
	number, URL or e-mail address from the list below. You will find a current directory
	of support telephone numbers posted on the 3Com web site at
	http://csoweb4.3com.com/contactus/
Telephone Technical	To obtain telephone support as part of your warranty and other service benefits,
Support and Repair	you must first register your product at http://eSupport.3com.com/
	When you contact 3Com for assistance, please have the following information
	ready:
	■ Product model name, part number, and serial number
	■ A list of system hardware and software, including revision level
	■ Diagnostic error messages
	■ Details about recent configuration changes, if applicable
	To send a product directly to 3Com for repair, you must first obtain a return
	authorization number (RMA). Products sent to 3Com, without authorization
	numbers clearly marked on the outside of the package, will be returned to the
	sender unopened, at the sender’s expense. If your product is registered and under
	warranty, you can obtain an RMA number online at
	http://eSupport.3com.com/. First time users will need to apply for a user name
	and password.
	Telephone numbers are correct at the time of publication. Find a current directory
	of support telephone numbers posted on the 3Com web site at
	http://csoweb4.3com.com/contactus/
Country	Telephone Number	Country	Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia	1 800 678 515	Philippines	1235 61 266 2602 or
Hong Kong	800 933 486		1800 1 888 9469
India	+61 2 9424 5179 or	P.R. of China	10800 61 00137 or
	000800 650 1111		021 6350 1590 or
Indonesia	001 803 61009		00800 0638 3266
Japan	00531 616 439 or	Singapore	800 6161 463
	03 5977 7991	S. Korea	080 333 3308
Malaysia	1800 801 777	Taiwan	00801 611 261
New Zealand	0800 446 398	Thailand	001 800 611 2000
Pakistan	+61 2 9937 5083
You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com
Or request a repair authorization number (RMA) by fax using this number:			+ 65 543 6348