52CHAPTER 4: PROBLEM SOLVING

Solving Problems

If the LEDs on the Switch indicate a problem, refer to the list of suggested

Indicated by LEDs

solutions below.

The Power LED does not light

Check that the power cable is firmly connected to the Switch and to the supply outlet. If the connection is secure and there is still no power, you may have a faulty power cord or an internal fault. Check the power cord by:

testing it in another device

connecting a working power cord to the ‘problem’ device

Then contact your supplier for advice.

On powering-up, the Alert LED remains orange

This indicates that a port has failed and has been automatically disabled.

You can verify this by checking that the Port Status LED is flashing

Green/Yellow. This could be due to loop back failure. If a port fails, the

Switch passes its Power On Self Test and continues to operate normally.

On Powering up, the Alert LED flashes orange while the Switch is starting up. This is normal and does not indicate any of the above conditions.

A Port Status LED is flashing green/yellow

The port has failed and has been automatically disabled. The Switch passes its Power On Self Test and continues to operate normally, even if one or more ports are disabled.

A link is connected and yet the Status LED for the port does not light

Check that:

The Switch and the device at the other end of the link (or cable) are connected securely.

The devices at both ends of the link are powered-up.

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3Com 3CR16708-91, 3CR16709-91 manual Solving Problems, Indicated by LEDs