3Com 3CR990 manual 3Com Tray Icon, Remote Wake-Up, connection between the NIC and the network

62CHAPTER 9: TROUBLESHOOTING

■Click BBS Information to display the 3Com BBS telephone numbers and modem speeds.

■Click http://www.3com.com to access the 3Com World Wide Web site. You need a web browser installed on your PC and you must have an active Internet Service Provider (ISP) connection to access the World Wide Web.

■Click Problem Report to generate a report about a NIC problem. Fill in the information as requested. You can then e-mail this report to 3Com.

3Com Tray Icon	If the 3Com icon is visible in the Windows system tray, double-click the icon to
	start the 3Com NIC diagnostics program.
	NOTE: If a red circle with a line through it appears over the 3Com icon, there is no
	connection between the NIC and the network.

To show the 3Com icon in the Windows system tray:

1Start the 3Com NIC diagnostics program. For instructions on how to start the program Go to: 3Com NIC Diagnostics Program.

2On the General screen, select the Show Icon in System Tray option.

3Close the 3Com NIC diagnostics program.

When you drag your mouse cursor over the 3Com icon, but before you double-click the icon, a network statistics box appears, displaying the following information:

■Frames Sent and Received—A count of the number of frames (packets) sent and received by the NIC since the last time statistics were reset.

■Link Speed—The speed (10 Mbps or 100 Mbps) at which the NIC is connected to the network.

	The information is updated each time that you move your mouse cursor over the
	3Com icon.
Troubleshooting	If your PC supports Remote Wake-Up and fails to boot when a wake-up packet is
Remote Wake-Up	sent over the network, perform these troubleshooting steps:

1Make sure that the PC meets Remote Wake-Up requirements. For information on Remote Wake-Up requirements

Go to: Remote Wake-Up.

2Make sure that you are using the latest driver for the NIC.

A driver is on the EtherCD that ships with the NIC. Download the latest driver from the 3Com World Wide Web site:

Go to: http://www.3com.com/.