70APPENDIX B: TECHNICAL SUPPORT
3Com Bulletin The 3Com BBS contains patches, software, and drivers for 3Com products. This Board Service service is available through analog modem or digital modem (ISDN) 24 hours a
day, 7 days a week.
Access by To reach the service by modem, set your modem to 8 data bits, no parity, and Analog Modem 1 stop bit. Call the telephone number nearest you:
COUNTRY | DATA RATE | TELEPHONE NUMBER |
|
|
|
Australia | Up to 14,400 bps | 61 2 9955 2073 |
|
|
|
Brazil | Up to 14,400 bps | 55 11 5181 9666 |
|
|
|
France | Up to 14,400 bps | 33 1 6986 6954 |
|
|
|
Germany | Up to 28,800 bps | 4989 62732 188 |
|
|
|
Hong Kong | Up to 14,400 bps | 852 2537 5601 |
|
|
|
Italy | Up to 14,400 bps | 39 2 27300680 |
|
|
|
Japan | Up to 14,400 bps | 81 3 3345 7266 |
Mexico | Up to 28,800 bps | 52 5 520 7835 |
P.R. of China | Up to 14,400 bps | 86 10 684 92351 |
|
|
|
Taiwan, R.O.C. | Up to 14,400 bps | 886 2 377 5840 |
|
|
|
U.K. | Up to 28,800 bps | 44 1442 438278 |
|
|
|
U.S.A. | Up to 53,333 bps | 1 847 262 6000 |
|
|
|
Access by ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to Digital Modem 64 Kbps. To access the 3Com BBS using ISDN, use the following number:
1 847 262 6000
3ComFacts The 3ComFacts automated fax service provides technical articles, diagrams, and Automated Fax Service troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.
Call 3ComFacts using your
1 408 727 7021
Support from Your If additional assistance is required, contact your network supplier. Many suppliers
Network Supplier are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following information ready:
■Product model name, part number, and serial number
■A list of system hardware and software, including revision levels
■Diagnostic error messages
■Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on how to contact 3Com.
