Support from 3Com, Country, Telephone Number | 3Com 3CR990 instruction

Support from 3Com 71

Support from 3Com 71

Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, please call the 3Com technical telephone support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent conﬁguration changes, if applicable

The following table provides a list of worldwide technical telephone support numbers:

Country	Telephone Number

ASIA PACIFIC RIM
Australia	1 800 678 515
Hong Kong	800 933 486
India	61 2 9937 5085
Indonesia	001 800 61 009
Japan	0031 61 6439
Malaysia	1800 801 777
New Zealand	0800 446 398
Pakistan	61 2 9937 5085
Philippines	1235 61 266 2602
P.R. of China	10800 61 00137
	or
	021 6350 1590
Singapore	800 6161 463
S. Korea
From anywhere in S. Korea: 82 2 3455 6455
Seoul:	00798 611 261
Taiwan, R.O.C.	0080 611 261
Thailand	001 800 611 2000

EUROPE
From anywhere in Europe,
phone:	+31 (0)30 6029900
fax:	+31 (0)30 6029999

From the following European countries, you may use the toll-free numbers:

Austria	06 607468
Belgium	0800 71429
Denmark	800 17309
Finland	0800 113153
France	0800 917959
Germany	0130 821502
Hungary	00800 12813
Ireland	1 800 553117
Israel	177 3103794
Italy	1678 79489
Netherlands	0800 0227788
Norway	800 11376
Poland	0800 3111206
Portugal	05 05313416
South Africa	0800 995014
Spain	900 983125
Sweden	020 795482
Switzerland	0800 55 3072
U.K.	0800 966197

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3Com 3CR990 manual Support from 3Com, Country, Telephone Number

Contents

Published August 3CR990 Family of EtherLink NICsEtherLink 10/100 PCI Network Interface Card with 3XP processor User Guide UNITED STATES GOVERNMENT LEGEND 3Com Corporation5400 Bayfront Plaza Santa Clara, California 1 BEFORE YOU BEGIN CONTENTS3 NIC INSTALLATION 2 3CR990 NICS Multiple NICs 4 WINDOWS DRIVERS5 NETWARE DRIVERS 6 IP SECURITY Accessing the 3Com KnowledgeBase 8 CONFIGURATION9 TROUBLESHOOTING 7 UPGRADING DRIVERS B TECHNICAL SUPPORT E MBA BOOT ROMA SPECIFICATIONS D UNINSTALLING NIC SOFTWARE Conﬁguring DynamicAccess Technology F DYNAMICACCESS TECHNOLOGYINDEX WARRANTY AND REGULATORY COMPLIANCE INFORMATION DynamicAccess FeaturesPage 2 Click Register Product, and then Register Online BEFORE YOU BEGIN Go to Auto Insert Go to Root Subdirectories 1 Right-click the My Computer icon, and then select Properties Minimum System click NIC Software, Drivers and Diagnostics, NIC PreinstallationNIC Installation with Windows 2000, and then Done Go to NIC Installation about installation diskettes DOS-BootableDiskette Installation to install these drivers Installations \ Diskette.pdf To make installation diskettes NIC Overview 3CR990 NICS 168-bit 3DES encryption NIC FeaturesEncryption chip Remote Wake-Up RWU connector 3XP processor 3CR990 NICs support up to Upgrading software Scanning for viruses Remote Wake-Up cable installedNOTE The 3CR990 NICs provide a network connection with or without the Windows Ofﬂoad FeaturesDynamicAccess Technology, and Install 3Com DMI Agent now Ofﬂine Diagnostics 3 Click Conﬁgure NOTE The default hex value is F all ofﬂoads enabled2 Click the Local Area Connection icon 20 CHAPTER 2 3CR990 NICS For more information NIC INSTALLATIONInstalling the NIC your system 22 CHAPTER 3 NIC INSTALLATION Remote Wake-Up Cable Installing the NIC L N K 24 CHAPTER 3 NIC INSTALLATIONDATA TX ACT Go to Multiple NICs What do you want to do?Go to Windows Go to Windows Go to Windows NT Go to Windows NT Go to NetWare DriversPage 5 Click NIC Installation with Windows 2000, and then click Done Windows 2000 and installed the NIC, go to step 7 in this procedure3 Click Drivers and Diagnostics 4 Click NIC Preinstallation Go to 3Com DOS Conﬁguration Program Go to New Hardware Found Go to Update Device Driver Wizard NOTE You must restart your computer to complete the installationTo verify that the installation was successful Go to Verifying Successful Installation Go to Verifying Successful Installation Update Device Driver Wizard PC or server running Windows NT Windows NTWindows NT 6 Click Continue a Select the Enable Automatic DHCP Conﬁguration check box4 Click Add Adapter 34 CHAPTER 4 WINDOWS DRIVERS InstallationVerifying Successful operating system 5 Click NIC Installation with Windows 2000, and then DoneMultiple NICs 36 CHAPTER 4 WINDOWS DRIVERS Windows 95 and 5 Click Have Disk Page NOTE 3CR990 NICs do not support NetWare 3.11 and 4.0x servers NETWARE DRIVERS Go to Verifying the PCI Slot Number 4.11, and a Select Reinitialize System For NetWare load c\nwserver\3c99x.lan Verifying the PCI Slot Number Overview Creating a Security Policy IP SECURITY 1 In the left pane, click IP Security Policies on Local Machine 7 Clear the Activate the default response rule check box5 Select IP Security Policy Management, and then click Add Creating a Security Policy Filter Action 46 CHAPTER 6 IP SECURITY 2 Select Un-assign 8 Click Have Disk UPGRADING DRIVERS Go to Windows 98 and Windows Go to Windows 95 Version A Build Windows NT 4.0 7 Click Have Disk6 Click Close 50 CHAPTER 7 UPGRADING DRIVERS 6 Click Restart Now 100BASE-TX 100 Mb/s CONFIGURATIONProvides the ability to boot a PC Conﬁguration If you do not have a DOS-bootable disketteGo to Making a DOS-Bootable Diskette 3Com DOS Go to To Run the Network Test Diagnostics ProgramDiagnostics Program 3Com NIC 5 Repeat the process for each setting that you want to change the Installation TROUBLESHOOTINGAccessing the Troubleshooting Go to Technical Support Running DiagnosticsPrograms Go to 10BASE-T Description Go to 100BASE-TX Description Conﬁguration Tab For more information about how to make a DOS-bootable diskette4 Click 3Com NIC Doctor General Tab Accessing the 3Com Diagnostics TestsDiagnostics Tab Flash Update Tab To run the NIC test, Network test, or Remote Wake-Up test 2 Click Perform NIC Test Go to 3Com NIC Diagnostics Program Accessing 3ComSupport Services Go to Troubleshooting Remote Wake-Up connection between the NIC and the network 3Com Tray IconRemote Wake-Up NOTE For more information on PCI speciﬁcations and Remote Wake-Up Troubleshooting aNetwork Connection 2 Connect a straight-through cable from the PC to the hub Hardware SPECIFICATIONSNIC Speciﬁcations PCI Local Bus Specification, Revision Network Cable NetworkConnection Criteria 1 2 3 4 5 6 7 Assignments1 TD+ 2 TD 3 RD+ 6 RD Link Negotiation Flow ControlPause Frames Online Technical ServicesTECHNICAL SUPPORT Register this Product day, 7 days a week 1 8471 408 727 Telephone Number Support from 3ComCountry To obtain an RMA number, call or fax NOTE DOS drivers are not supported for 3CR990 NICs. However, they are over-the-network installationsSUPPORTED DRIVERS Additional DriversPage or Windows UNINSTALLING NIC SOFTWAREWindows 98 and 76 APPENDIX D UNINSTALLING NIC SOFTWARE MBA Boot ROM MBA BOOT ROMthe Boot ROM Setting Booting with the Non-BBS MBA boot ROM, see the documentation that came with MBA on the EtherCD Failure to install the patch will result in system failure DYNAMICACCESS TECHNOLOGYDynamicAccess Features To install DynamicAccess technology InstallingTechnology you install the NIC software management tools for an Ethernet network NOTE You must restart your PC to complete the installationConﬁguring 1 Double-click the Add/Remove Programs icon in the Control Panel Removing 2 Select the DAPassThru Driver Transport protocol Page Numbers INDEX uninstalling NIC software 76 unshielded twisted pair UTP OBTAINING WARRANTY SERVICE 3Com Corporation Limited WarrantyWARRANTY AND REGULATORY COMPLIANCE INFORMATION YEAR 2000 WARRANTY GOVERNING LAW Regulatory Compliance InformationLIMITATION OF LIABILITY DISCLAIMER STATEMENT 3COM END USER SOFTWARE IMPORTANT Read Before Using This ProductINDUSTRY CANADA CLASS B EMISSION COMPLIANCE Santa Clara, CA 95052-8145 408 3Com Corporation 5400 Bayfront Plaza P.O. Box