A TECHNICAL SUPPORT
3Com provides easy access to technical support information through a variety of services. This appendix describes these services.
Information contained in this appendix is correct at time of publication. For the most recent information, access the 3Com Corporation World Wide Web site at http://www.3com.com/.
ONLINE TECHNICAL SERVICES
3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:
World Wide Web Site | To access the latest networking information on the 3Com Corporation World |
| Wide Web site enter this URL into your Internet browser: |
| http://www.3com.com/ |
| This service provides access to online support information such as technical |
| documentation and software library, and support options that range from |
| technical education to maintenance and professional services. |
3Com Knowledgebase | This interactive tool contains technical product information compiled by 3Com |
Web Services | expert technical engineers around the globe. Located on the World Wide Web |
| at http://knowledgebase.3com.com, this service gives all 3Com customers and |
| partners complimentary, |
| most 3Com products. |
3Com FTP Site | Download drivers, patches, software, and MIBs across the Internet from the |
| 3Com public FTP site. This service is available 24 hours a day, 7 days a week. |
| To connect to the 3Com FTP site, enter the following information into your |
| FTP client: |
| Hostname: ftp.3com.com |
| Username: anonymous |
| Password: <your Internet |
| A user name and password are not necessary when you are using a Web |
| browser such as Netscape Navigator and Internet Explorer. |
|
|
41
