items included with a product must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.
This “Total Satisfaction” Return Policy does not apply to DellWare products, which may be returned under DellWare's then-current return policy. In addition, recondi- tioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.
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Dell-branded hardware products shipped on or after January 1, 1997, are eligible to carry the “NSTL Hardware Tested Year 2000 Compliant” logo by virtue of formal test- ing with, and successful completion of, the National Software Testing Laboratories (NSTL) YMARK2000 test.* Dell will treat a failure to pass the YMARK2000 test as a covered event under Dell's warranty for the product, subject to the normal warranty limitations.** For a complete copy of Dell's warranty, see the product's documenta- tion. Dell-branded hardware products will also recognize the year 2000 as a leap year.
*The YMARK2000 standard tests the ability of system hardware and firmware to support the transition to the year 2000 (and to recognize leap years, when appropriate, for years 2000 through 2009 inclusive) and not that of options, operating systems, or applications software. Dell-branded hardware products that pass the YMARK2000 test conform to BSI-DISC
PD 2000-1.
**Except for this clarification of Dell's warranty for NSTL logo hardware, all other warranties, conditions and remedies, express or implied, relating to year 2000 readiness or compliance are disclaimed. To make a claim under this warranty for NSTL logo hardware, customers must con- tact Dell prior to January 1, 2001. Despite a system's ability to pass the YMARK2000 test, actual rollover results in specific operating environments may vary depending on other factors includ- ing, but not limited to, other hardware, operating systems, and applications software.
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For Dell-branded hardware products shipped prior to January 1, 1997, that have an upgradable basic input/output system (BIOS), Dell makes available a BIOS upgrade. Although these products may not have been tested under the YMARK2000 test, Dell believes that the hardware would pass the YMARK2000 test, provided the appropri- ate BIOS upgrade is properly loaded.
For Dell-branded hardware products that do not have an upgradable BIOS, Dell has made available, as a convenience to customers, the Dell Program Patch, a software utility designed to assist customers in managing the year 2000 rollover.
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Dell specifically excludes all non-Dell-developed software from this compliance state- ment. All software run on Dell-branded hardware products should be independently verified by customers to be year 2000-compliant.
