Chapter 4

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)

Go To

 

 

Power On Issue

Page 192

No Display Issue

Page 193

 

 

Random Loss of BIOS Settings

Page 194

 

 

LCD Failure

Page 195

 

 

Internal Keyboard Failure

Page 196

 

 

TouchPad Failure

Page 197

 

 

Internal Speaker Failure

Page 198

 

 

Internal Microphone Failure

Page 199

 

 

HDD Failure

Page 200

 

 

USB (Right side) Failure

Page 201

 

 

Other Functions Failure

Page 201

 

 

Motherboard CMOS discharge

Page 201

 

 

Intermittent Failures

Page 201

 

 

Undermined Failures

Page 202

 

 

4.If the Issue is still not resolved, see “Online Support Information” on page 265.

Chapter 4

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Acer 8940 manual Common Problems, Symptoms Verified Go To