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Chapter 7. Service Information

If problems persist after you check this manual, you can contact your dealer or consult the technical service below:

For driver and hardware questions, please send an e-mail (Containing detailed descriptions of the problem you come upon, the hardware and software environment of your system) to the following address:

Taiwan: FAEIMG@acerperipherals.com.tw

USA: APAWeb@apa.acer.com

Europe: support@acerperipherals.nl

For free driver updates, product information and news release, please visit the following web addresses:

http://www.acerperipherals.com.tw (Taiwan)

http://www.acerperipherals.com (USA)

http://www.acerperipherals.nl (Europe)

For questions on using the bundled application, please consult the following web address:

http://www.ulead.com (Photo Express)

Re-packing Directions

To avoid unpredictable damages during transportation, please follow these guidelines when repacking your scanner:

1.Use the original shipping container and packing materials for repacking.

2.Send only the scanner and other hardware required to complete the repair.

3.Enclose a document describing the problems you encountered.

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Acer Film Scanner user manual Service Information, Re-packing Directions