Error Symptom

 

Action/FRU

 

 

 

Diskette drive read/write error.

1.

Diskette.

 

2.

Ensure the diskette drive is not set to Write protect in the

 

 

Security Options of BIOS Setup.

 

3.

Diskette drive cable.

 

4.

Diskette drive.

 

5.

System board.

 

 

 

Diskette drive LED comes on for more than 2

1.

Diskette

minutes when reading data.

2.

Diskette drive connection/cable

 

3.

Diskette drive

 

4.

System board

 

 

 

Diskette drive LED fails to light, and the drive

1.

Diskette

is unable to access for more than 2 minutes.

2.

Diskette drive power

 

3.

Diskette drive connection/cable

 

4.

Diskette drive

 

5.

System board

 

 

 

Diskette drive test failed.

1.

Diskette

 

2.

Diskette drive

 

3.

Diskette drive cable

 

4.

System board

 

 

 

Hard Disk Drive

NOTE: Ensure hard disk drive is configured correctly in BIOS Setup, cable/jumper are set correctly before diagnosing any hard disk drive problems.

Hard disk drive test failed.

1.

Enter BIOS Setup and Load default settings.

 

2.

Hard disk drive cable.

 

3.

Hard disk drive.

 

4.

System board.

 

 

 

Hard disk drive cannot format completely.

1.

Enter BIOS Setup and Load default settings.

 

2.

Hard disk drive cable.

 

3.

Hard disk drive.

 

4.

System board.

 

 

 

Hard disk drive has write error.

1.

Enter BIOS Setup and Load default settings.

 

2.

Hard disk drive.

 

 

Hard disk drive LED fails to light, but system

1. With the system power on, measure the voltage of hard disk LED

operates normally.

 

connector.

 

2.

Hard drive LED cable.

 

 

 

CD/DVD-ROM Drive

NOTE: Ensure CD/DVD-ROM drive is configured correctly in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before diagnosing any CD/DVD-ROM drive problems.

CD/DVD-ROM drive LED doesn't come on

1. CD/DVD-ROM drive

but works normally.

 

 

 

 

CD/DVD-ROM drive LED flashes for more

1. CD/DVD-ROM may have dirt or foreign material on it. Check with

than 30 seconds before LED shutting off.

 

a known good disc.

 

2.

CD/DVD-ROM is not inserted properly.

Software asks to reinstall disc.

3.

CD/DVD-ROM is damaged.

Software displays a reading CD/DVD error.

 

 

 

 

 

CD/DVD-ROM drive cannot load or eject

1.

Disconnect all cables from CD/DVD-ROM drive except power

when the system is turned on and its eject

 

cable, then press eject button to try to unload the disk.

button is pressed and held.

2.

CD/DVD-ROM drive power.

 

3.

CD/DVD-ROM drive

 

 

 

CD/DVD-ROM drive does not read and there

1.

CD may have dirt or foreign material on it. Check with a known

are no messages are displayed.

 

good disc.

 

2.

Ensure the CD/DVD-ROM driver is installed properly.

 

3.

CD/DVD-ROM drive.

 

 

 

Chapter 4

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Acer power sx/sxb/sc manual Error Symptom Action/FRU, Hard Disk Drive, CD/DVD-ROM Drive