Error Symptoms List

NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in right column is the most likely cause.

Error Symptom

 

Action/FRU

 

 

 

Processor / Processor Fan

NOTE: Normally, the processor fan should be operative, and the processor clock setting should be exactly set to match its speed requirement before diagnosing any processor problems.

Processor fan does not run but power supply

 

1.

Ensure the system is not in power saving mode. See “Power

fan runs.

 

 

Management” in chapter 2.

 

 

2.

With the system power on, measure the voltage of processor fan

 

 

 

connector. Its reading should be +12Vdc. Its reading should be

 

 

 

+12Vdc. If the reading shows normal, but the fan still does not

 

 

 

work, then replace a good fan.

 

 

3.

Main board.

 

 

 

 

Processor test failed.

 

1.

Processor.

 

 

2.

Main board.

 

Main board and Memory

 

NOTE: Ensure the memory modules are installed properly and the contact leads are clean before

diagnosing any system problems.

 

Memory test failed.

 

1.

See "Memory"

 

 

2.

Main board

 

 

 

 

Incorrect memory size shown or repeated

 

1.

Insert the memory modules in the DIMM sockets properly, then

during POST.

 

 

reboot the system.

 

 

2.

Memory module.

 

 

3.

Main board.

 

 

 

 

System works but fails to enter power saving

 

1.

Enter BIOS Setup and load default settings.

mode when the Power Management Mode

 

 

In Windows Systems, check settings in Power Management

is set to Enabled.

 

 

Property of Control Panel.

 

 

2.

Reload software from Recovery CD.

Blinking cursor only; system does not work.

 

1.

Diskette/IDE drive connection/cables

 

 

2.

Diskette/IDE disk drives

 

 

3.

See “Undetermined Problems”.

 

 

4.

Main board

 

 

 

 

Diskette Drive

NOTE: Ensure the diskette drive is auto-setting in BIOS Setup and its read/write head is clean before diagnosing any diskette drive problems.(If only one drive is installed, please make sure the drive is connected to master connector or the drive is set to master.)

Media and drive are mismatched.

1.

Ensure the diskette drive is configured correctly in the Disk

 

 

Drives of BIOS Setup.

 

2.

Ensure the diskette drive is correctly formatted.

 

3.

Diskette drive connection/cable

 

4.

Diskette drive

 

5.

Main board

 

 

 

Diskette drive does not work.

1.

Ensure the diskette drive is not set to None in the Disk Drives of

 

 

BIOS Setup.

 

2.

Diskette drive power

 

3.

Diskette drive connection/cable

 

4.

Diskette drive

 

5.

Main board

 

 

 

Diskette drive read/write error.

1.

Diskette.

 

2.

Diskette drive cable.

 

3.

Diskette drive.

 

4.

Main board.

 

 

 

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Chapter 4

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Acer Veriton 5600GT/5600V Error Symptoms List, Error Symptom Action/FRU Processor / Processor Fan, Main board and Memory