Error Symptom |
| Action/FRU | |
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| Audio | |
Audio software program invokes but no sound | 1. | Speaker power/connection/cable. | |
comes from speakers. |
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| Modem | |
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Modem ring cannot wake up system from | 1. For the External Modem, make sure Power on By Ring in BIOS | ||
suspend mode. |
| Setup or Power Management is set to Enabled. For the PCI | |
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| modem, make sure Wake up by PCI card is set to Enabled. | |
| 2. | If PCI modem card is used, reinsert the modem card to PCI slot | |
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| firmly or replace the modem card. | |
| 3. | In Win 98, ensure the telephone application is configured | |
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| correctly for your modem and set to receive messages and/or | |
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| fax. | |
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Data/fax modem software program invokes | 1. | Ensure the modem card is installed properly. | |
but cannot receive/send data/fax |
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Fax/voice modem software program invokes | 1. Ensure the modem | ||
but has no sound output. (Data files are |
| main board | |
received normally; voice from modem cannot |
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be produced, but system sound feature works |
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normally.) |
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| Video and Monitor | ||
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Video memory test failed. | 1. | Remove all | |
Video adapter failed. | 2. | Load default settings (if screen is readable). | |
| 3. | Main board | |
Display problem: | 1. | Monitor signal connection/cable. | |
- Incorrect colors | 2. | Monitor | |
No high intensity | 3. | Video adapter card | |
4. | Main board | ||
Missing, broken, or incorrect characters | |||
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Blank monitor (dark) |
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Blank monitor (bright) |
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Distorted image |
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Unreadable monitor |
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Other monitor problems |
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Display changing colors. | 1. | Monitor signal connection/cable | |
| 2. | Monitor | |
| 3. | Main board | |
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Display problem not listed above (including | 1. | “Monitor" | |
blank or illegible monitor). | 2. | Load default settings (if screen is readable). | |
| 3. | Main board | |
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101 | Chapter 4 |
