Appendix B: Technical Assistance and Warranty
ADVANCE REPLACEMENT
Any product determined by ADC not to comply with the applicable warranty within 30 calendar days from the date of shipment to the Buyer, or as otherwise authorized, are eligible for advance replacement free of charge. A replacement product will be shipped to the Buyer within 24 hours of ADC's receipt of notification from the Buyer.
If products returned to ADC for advance replacement are not received by ADC within 30 calendar days of shipment of the replacement product or if no trouble is found (NTF) as determined by ADC, the Buyer will be responsible for payment of the cost of the replacement product.
BILLING
ADC’s repair of products returned for repair, replacement, or credit, whether in warranty or out of warranty, which is found to be damaged due to customer negligence or which has had parts removed will be billed on a time and material basis.
In the event that the returned equipment is not covered by warranty, ADC will contact the customer with the estimated repair or replacement charges and obtain customer disposition of the product if a purchase order has not been provided.
Equipment returned for repair or replacement is subject to a $70 per unit NTF (no trouble found) charge in the event that diagnostic evaluation reveals no evidence of functional failure or physical defects.
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