GENERAL INFORMATION | 69 |
C H A P T E R 6
GENERAL
INFORMATION
WARRANTY/SOFTWARE
The Product and Software warranty policy and warranty period for all Products of ADC Telecommunications, Inc. (hereinafter referred to as ADC) is published in ADC’s Warranty/Software Handbook. Contact the Business Broadband Group (BBG) Technical Assistance Center at
REPAIR/ADVANCE REPLACEMENT POLICY
All repairs of ADC Products must be done by ADC or an authorized representative. Any attempt to repair or modify ADC Products without prior written authorization from ADC shall void ADC’s warranty.
If a malfunction cannot be resolved by the normal troubleshooting procedures, call the BBG Technical Assistance Center at
If, during a telephone consultation, ADC determines the ADC Product requires repair, ADC will authorize the return of the affected Product by the issue of a Return Material Authorization number and complete return shipping instructions. If service is affected, ADC can arrange to ship a replacement Product when available from designated inventory. In all cases, the defective Product must be carefully packaged to eliminate damage, and returned to ADC in accordance with issued ADC instructions.
REPAIR CHARGES
If the defect and the necessary repairs are covered by warranty, Buyer’s only obligation is the payment of all transportation and associated costs in returning the defective Product to the location designated by ADC. ADC, at its option, will either repair or replace the Product at no charge and return the Product to Buyer with transportation costs paid by ADC, only
Issue 1, September 1998 |
© 1998, ADC Telecommunications, Inc.