70 GENERAL INFORMATION

when ADC contracted carriers are used. Requested return of Product by any other means will be at Buyer’s cost. Buyer is responsible for all other associated costs in return of Products from ADC. If Product is Out of Warranty or NTF (no trouble found), ADC will charge a percentage of the current Product list price. To obtain the percentage factor for Out of Warranty or NTF Product, contact the ADC Product Return Department at 1-800-366-3891, extension 3000 (in U.S.A. or Canada) or 612-946- 3000 (outside U.S.A. and Canada).

If a service effecting advance replacement Product is requested, the current list price of a new Product will be charged initially. Customer purchase order is required to ship an advance replacement Product. Upon receipt of the defective Product, ADC will credit Buyer with twenty percent (20%) of Product list price charged for any returned Product found to be Out of Warranty, or one hundred percent (100%) credit for any In Warranty Product under the Program terms. Products must be returned within thirty (30) days to be eligible for any advance replacement credit. If repairs necessitate a field visit by an ADC representative, customer authorization (purchase order) must be obtained prior to dispatching a representative, ADC will charge the current price of a field visit plus round trip transportation charges from Minneapolis to the customer’s site.

REPLACEMENT/SPARE PRODUCTS

Replacement parts, including but not limited to button caps and lenses, lamps, fuses, and patch cords, are available from ADC on a special order basis. Contact the BBG Technical Assistance Center at 1-800-366-3891, extension 3223 (in U.S.A. or Canada) or 612-946-3223 (outside U.S.A. and Canada) for additional information.

Spare Products and accessories can be purchased from ADC. Contact Sales Administration at 1-800-366-3891, extension 3000 (in U.S.A. or Canada) or 612-946-3000 (outside U.S.A. and Canada) for a price quote and to place your order.

RETURNED MATERIAL

Contact the ADC Product Return Department at 1-800-366-3891, extension 3000 (in U.S.A. or Canada) or 612-946-3000 (outside U.S.A. and Canada) to obtain a Return Material Authorization number prior to returning an ADC Product.

All returned Products must have a Return Material Authorization (RMA) number clearly marked on the outside of the package. The Return Material Authorization number is valid for thirty (30) days from authorization.

ADCP-62-023

Issue 1, September 1998

© 1998, ADC Telecommunications, Inc.