Warranty Registration
Warranty Registration
In order to receive warranty repairs on the NetDSL, you must register the product with ARESCOM within thirty (30) days of the original purchase date. This information will be used for customer and technical support access as well as notification of new software releases and product enhancements that could be of value to you. Your warranty is valid for three (3) years from the data of purchase. Before you register, make sure you have the product model number and serial number available.
•You may register
•You may contact ARESCOM customer service at: (510)
Before Returning a Product for Repair
If you believe the NetDSL is not working correctly, follow the procedure listed below.
•Contact ARESCOM Customer Service.
•Obtain a Return Material Authorization (RMA) number from ARESCOM customer service
•Proceed to “Returns Instructions.”
Return Instructions
After obtaining a RMA number:
Step 1. Package the NetDSL with the following items: valid registration confirmation, original dated bill of sale (receipt), and a written note with the information we requested when you called. Write the RMA number on the outside of the box so that it is noticeable & readable. If possible, ship the NetDSL in its original box. If you are unable to locate the original box, please package the NetDSL as you would send a regular package – so it will not be damaged during shipping.
Send the product
Information
