Troubleshooting, Chapter | Allied Telesis AT-2973T/4, AT-2973SX

Chapter 11

Troubleshooting

This chapter provides troubleshooting information. It discusses the following topics:

“Checking Hardware Diagnostics” on page 142

“Checking Port LEDs” on page 143

“Consulting the Troubleshooting Checklist” on page 144

“Solving Microsoft Windows Server 2008 R2 Hyper-V Issues” on page 147

“Solving Broadcom Boot Agent and Broadcom Advanced Server Program (BASP) Issues” on page 150

“Solving Miscellaneous Issues” on page 152

Within the chapter there are several references to the Broadcom Advanced Control Suite 3 User Guide. You can download this manual from the Allied Telesis Website at www.alliedtelesis.com/support/software. After you have accessed this website, enter the model number in the Search by Product Name box and then click Find to view the current list of documents.

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Allied Telesis AT-2973T/4, AT-2973SX manual Troubleshooting, Chapter

Contents

NetExtreme Family Adapters Page Electrical Safety and Emissions Standards Translated Safety Statements Contents Selecting the Advanced Tab in Windows Server Using the Silent Install Option Contents Figures Figures Preface Symbol Meaning Description Safety Symbols Used in this Document Where to Find Web-based Guides Management Software Updates Contacting Allied Telesis Allied Telesis FTP serverftp//ftp.alliedtelesis.com Chapter Introducing the AT-2973SX, AT-2973T, and AT-2973T/4 Adapters Functional Descriptions AT-2973SX Adapter Physical Description AT-2973SX Adapter AT-2973T Adapter AT-2973T Adapter Physical DescriptionPort LED LED Appearance Network State Port LED LED Appearance Network State ATI AT-2973T/4 Adapter AT-2973T/4 Faceplate AT-2973T/4 Adapter Physical Description Features TCP Offload Engine TOE Wake on LAN WOL Feature  MS-DOS Introducing the AT-2973SX, AT-2973T, and AT-2973T/4 Adapters Installing the Hardware Reviewing the Contents of Your Shipment Reviewing Safety Precautions Installing the Hardware Pre-Installation Checklist Removing the Low-Profile Bracket Replacing the Bracket Fastening Screws onto Standard Bracket Installing a Network Adapter Card Page Installing the Hardware Page Connecting the Network Cables Page Installing the Hardware Installing Broadcom Boot Agent Driver Software Overview Configuring the MBA Driver Setting Up MBA in a Client EnvironmentUxdiag -mba 0-disable 1-enable -c devnum where Enabling the MBA Driver Bios Setting Up Images/pxeboot/vmlinuz Images/pxeboot/initrd.img Installing Broadcom Boot Agent Driver Software Installing the Monolithic Software Driver Using the NetXtreme II Monolithic Driver Page For example copype x86 c\VistaPEx86 Copype.cmd arch destination Imagex /mountrw c\VistaPEx86\winpe.wim 1 c\VistaPEx86\mount Peimg /prep c\VistaPEx86\mount\windowsYes Paramsutp Hkr, , reqmedium Paramsfiber Configuring the Speed and Duplex SettingsPage Installing the Monolithic Software Driver Installing the NDIS2 Driver Software Overview Checking Pre-installation Requirements Installing the NDIS2 Driver Software on MS-DOS Platforms Enter the following expand -r ncadminCreating a Startup Disk Modifying the Startup Disk Network.setup Version=0x3110Example Protocol.ini file for IP Example Protocol.ini file for NetBEUI Example system.ini file Change netcard= to netcard=BXND20X.dos Installing Driver SoftwareNetBEUI DriverName = BXND20X$ Bindings = BXND20X BXND20X Using Keywords for the Drivers BXND20X Installing the Linux Drivers Linux Driver Description Bnx2 Driver Bnx2i Driver Bnx2 Driver Bnx2i iSCSI DriverFormat Installing Linux Driver Software Installing Source RPM PackageRpm -ivh netxtreme2-version.src.rpm Kernels Kernels and newer bnx2 driverKernels and newer bnx2i driver Building the Driver from the Source TAR File Building the bnx2 DriverCd bnx2-version/src make Building the bnx2i Driver Cd $DRVBASE/driver make installusrTar xvzf bnx2-version.tar.gz Cd bnx2i-version/drivermake Unloading the Driver from an RPM Installation Rmmod bnx2i pkill -9 bnx2idBnx2id Insmod bnx2i.ko or Modprobe bnx2i Patching PCI Files Optional Unloading the Driver from a TAR InstallationRmmod bnx2 Rpm -e netxtreme2 Setting Values for Optional Properties Network Installations Setting Optional Properties for the bnx2i Driver Setting Optional Properties for the bnx2 DriverInsmod bnx2.ko disablemsi=1 Modprobe bnx2 disablemsi=1 Errormask1 and errormask2 Insmod bnx2i.ko entcpdack=0 Modprobe bnx2i entcpdack=0 EntcpdackSqsize Rqsize Checking Bnx2 Driver Defaults Checking the bnx2 Driver Messages Checking Driver MessagesDriver Sign on Cnic Driver Sign on Link Up and Speed Indication MSI enabled successfully bnx2 onlyLink Down Indication Checking bnx2i Driver Messages SCSI-ML initiated host reset session recovery Cnic detects iSCSI protocol violation Fatal errorsTarget cannot be reached on any of the Cnic devices Driver puts a session through recovery Cnic detects iSCSI protocol violation non-FATAL, warningConnerr hostno 3 conn 03fbcd00, iscsicid 2 cid a1800 Teaming with Channel Bonding Statistics Linux iSCSI Offload Bnx2i conn update MBL 0x800 FBL 0x800MRDSLI 0x800 MrdsltReject iSCSI PDU received from the target Open-iSCSI daemon handing over session to driver Installing Open iSCSI User Applications Installing User Application bnx2id Binding iSCSI Target to Broadcom NX2 iSCSI Transport Name Rpm -ivh RPMS/i386/open-iscsi-package- name.i386.rpmDmesg grep bnx2i netif Maximizing Offload iSCSI Connections Making Connections to iSCSI Targets Installing the Linux Drivers Installing the Windows Drivers Installing the Windows Driver Software See on page 90 for the Found New Hardware Wizard Using the Installer Installing the Windows Drivers Page Installing the Windows Drivers Page InstallShield Wizard Completed Using Silent Installation Performing a Silent Install and Creating a Log File Performing a Silent InstallPerforming a Silent Upgrade Performing a Silent Uninstall Setup /s /v/qn REINSTALL=ALL Performing a Silent ReinstallMsiexec /x BDrv5706.msi /qn Msiexec /x F0DA8A3F-1457-419E-96F4-235DD3EF41E1 / qn Removing the Device Drivers Installing the Windows Drivers Setting Advanced Properties Selecting Advanced Tab Windows Server 2003 Accessing the Advanced Tab 101 Advanced Tab 103 Selecting Advanced Tab Windows Vista Windows Vista Run Window 106 Modifying Advanced Properties Updating Ethernet@ WireSpeed Property Flow Control 109 Updating Interrupt Moderation Property  Enabled  Disabled Updating Checksum Offload Property  IPv4 Large Send Offload  IPv6 Large Send Offload Updating Large Send Offload Property Updating Jumbo MTU Property Updating Network Address Property  Auto, 1, 2, 4, 8, or 16 for 10 Gbps adapters Updating the RSS Queues Property Updating Priority & Vlan Property 117 Updating Speed & Duplex Mode Property  10 Mb Full  10 Mb Half  100 Mb Full  100 Mb Half  Auto Updating TCP Connection Offload Properties Vlan ID Updating Transmit Buffers Property 122 Installing CIM and Snmp for Manageability Installing CIM Loading the CIM Libraries 126 Installing Snmp Basp SubagentBasp Extensible- Agent Loading the Snmp Libraries Select Snmp Bacs Snmp Option Window is displayed. See Figure Installing CIM and Snmp for Manageability 130 Installing Management Applications 132 Checking .NET Framework Requirements Using the Silent Install Option Using Installer Setup /s /v/qn REBOOT=ReallySuppress Performing a Silent Install from any FolderSetup /s /v/qn /L f\ia32\1testlog.txt Msiexec /x 26E1BFB0-E87E-4696-9F89-B467F01F81E5 / qn Performing a Silent Install by Feature on IA32 Platforms Performing a Silent Install from Within a Batch FileStart /wait setup /s /w /v/qn Click Broadcom Management Programs and then click Change Modifying Management Applications Click Broadcom Management Programs, and then click Change Repairing Management Applications Click Broadcom Management Programs, and then click Remove Removing Management Applications Installing Management Applications 140 Troubleshooting Checking Hardware Diagnostics Checking Port LEDs Consulting the Troubleshooting Checklist Checking Current DriversWindows Linux Running a Cable Length Test Testing Network ConnectivityLsmod Module Size Used by BCM5709 146 Single Network Adapter Teamed Network Adapters Solving Microsoft Windows Server 2008 R2 Hyper-V Issues Removing the Device Drivers OemPreinstall=Yes OemPnpDriversPath=Drivers\NIC 149 150 151 Solving Miscellaneous Issues 153 Troubleshooting 154 User Diagnostics 156 System Requirements Performing Diagnostics Command Options Description\uxdiag -c 1 -t b = PXE 160 Test Description Number Name Group a Basic Functional Tests Diagnostic Test Descriptions Test Description Number Name 163 Group D Ethernet Traffic Tests VPD LSO User Diagnostics 166 Physical Specifications SpecificationsEnvironmental Specifications Appendix a Performance Specifications Power SpecificationsOperating Specifications 10/100/1000Base-T Twisted-Pair Port Connectors Pin Pair Signal Appendix a Specifications 170 Appendix B Cleaning Fiber Optic Connectors Rubbing the Ferrule Tip on the Cleaning Surface Using a Cartridge-Type Cleaner 173 Cleaning a Recessed Ferrule If desired, repeat step Using a Swab 175 Appendix B Cleaning Fiber Optic Connectors 176