Allied Telesis AT-2973SX, AT-2973T/4 manual Solving Miscellaneous Issues

Chapter 11: Troubleshooting

Solving Miscellaneous Issues

This section presents issues and provides solutions for a variety of driver software issues.

Problem: Although installed, the Broadcom Advanced Control Suite 3 (BACS) application does not start and an error message appears.

Solution: NET Framework 2.0 is required for BACS 3 to operate. Install

.NET Framework 2.0.

Problem: Broadcom Advanced Control Suite 3 takes a long time to start up.

Solution: This is a limitation of .NET Framework 2.0. Apply .NET

Framework 2.0 SP1 and reboot your system.

Problem: The Broadcom NetXtreme II adapter may not perform at optimal levels on some systems if it is added after the system has booted.

Solution: The system BIOS in some systems does not set the cache line size and the latency timer if the adapter is added after the system has booted. Reboot the system after the adapter has been added.

Problem: Intelligent Platform Management Interface (IPMI) is not functioning properly.

Solution: IPMI works only when LiveLink™ is disabled. See “Configuring

LiveLink for a Smart Load Balancing and Failover and SLB (Auto-Fallback

Disable) Team” in the Broadcom Advanced Control Suite 3 User Guide.

Problem: Cannot configure Resource Reservations in BACS 3 after SNP is uninstalled.

Solution: Reinstall SNP. Prior to uninstalling SNP from the system, ensure that NDIS is enabled via the checkbox on the Resource Configuration screen, available from the Resource Reservations section of the Configurations tab (see Viewing Resource Reservations in the Broadcom Advanced Control Suite 3 User Guide). If NDIS is disabled and SNP is removed, there is no access to re-enable the device.

Problem: TOE performance is more susceptible to packet loss when flow control is disabled.

Solution: Enable flow control to reduce the number of packets lost.

Problem: A DCOM error message (event ID 10016) appears in the

System Even Log during the installation of the Broadcom adapter drivers.

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