Octaire Control Panel Operation
System Error Codes & Troubleshooting
This section provides an overview of the most common error codes that may appear on an Octaire Control Panel. The table below lists the error code, the name of the code, the meaning of the code, and some basic troubleshooting strategies (additional troubleshooting strategies are included on page 65). The codes in the table are not intended to be comprehensive. If an error code appears that is not listed, note the specific number and contact technical support (see page 31).
The first letter of the error code indicates the following: E = Error
W = Warning
A = Alarm* (requires immediate attention) I = Information*
* Because these codes very rarely appear, they are not included in the table.
For the following instructions, use HyperTerminal on an external controller (see page 25).
To enable error code reporting:
1.Enter $ERR=1!
System responds with V
Note: If the power is cycled, you will need to enable error code reporting again.
To turn off error code reporting:
1.Enter $ERR=0!
Most Common System Error Codes
Error Codes | Name | Meaning | Troubleshooting Strategies | |
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| • Resend the command. | |
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| One or more of the enclosures | • Check the Status LED on the rear of each | |
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| enclosure. If any are red, contact | ||
| Enclosure | in a | ||
E01000A | Technical Support. | |||
timeout error | not acknowledge a control | |||
| • Check the power indicators. | |||
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| operation command. | ||
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| • Check the link connections between | ||
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| enclosures. | |
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| • Resend the command. | |
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| • Check the power indicators. | |
| Enclosure | The operation was not | • Check the link connections in | |
EFF8002 | completed before the timer | |||
timeout error | ||||
| expired. | • Check that the command was sent using | ||
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| the correct routing level (All, Video or | |
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| Audio). | |
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E01DFFF | Audio | A volume or gain request was | • Resend the command on All or Audio. | |
request error | made on the Video routing level. |
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| • Resend the command. | |
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| The system did not receive the | • Check the sync cable connections. | |
W010005 | Sync timeout | vertical interval sync signal. | • Check the Control Panel to verify that sync | |
warning | Note that the switch occurred, | is enabled (see page 61). | ||
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| but not at the sync interval. | • Check that the sync signal from the | |
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| generator is being received by the system. | |
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64 | Octaire Instruction Manual |
