Appendix G: Troubleshooting | Datacryptor Ethernet User Manual |
Appendix G: Troubleshooting
This appendix is provided to aid you in determining basic problems with your Thales Datacryptor Ethernet unit. If you cannot resolve the problem using this troubleshooting guide, please contact Thales customer support.
Possible Problems and Solutions
The troubleshooting information in this section is grouped into the following categories: logging in, configuration and traffic flow. Within each category you will find a list of symptoms and possible solutions.
Logging In
Symptom
Explanation and Possible Solutions
Boot Process Fails | Contact Thales support for advice |
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Administrator password is | Contact Thales for service |
forgotten or lost |
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Not able to connect to the CLI | |
| Log out of the Element Manager application. |
| Check the Baud rate settings are set to: |
| 115200, 8, N, 1 |
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Not able to log in to the Front | Verify the password |
Panel Viewer |
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Configuration
Symptom
Explanation and Possible Solutions
Datacryptor does not recognize | Verify the IP address using the Element Manager (see The |
its new IP address | IP Management tab section above). Correct the IP address |
| if necessary, save the configuration, and then reboot the |
| Datacryptor. |
|
|
The management workstation | Verify that the network connection to the management |
can’t communicate with the | port is in place (see the Connect the Cables section |
Datacryptor | above). |
| Check the management interface default gateway |
| configuration. Assign a default gateway if the |
| management workstation is on a different subnet than |
| the Datacryptor’s management port. |
|
|
Datacryptor is not sending | Ensure that SNMP traps are enabled. |
SNMP objects to the | Verify that the management workstation’s IP address is |
management workstation | configured as the SNMP trap host address. |
| See the Configuring SNMP section. |
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