Datacryptor Ethernet User Manual | Appendix G: Troubleshooting |
Cannot establish a link
Check physical connectivity to ensure proper signal path. If using a 1 Gig or 10 Gig Ethernet Datacryptor, verify that compatible SFPs and fiber type is being used for connectivity.
Use the loopback mode to test the connections, see The Diagnostics Tab on page 59.
Traffic Flow
Symptom
Explanation and Possible Solutions
Traffic is not being passed
Verify that the Host and Network port transceivers (1 Gig and 10 Gig Ethernet Datacryptors only) and the cables are properly seated.
Use the Ping Peer unit on the Ethernet encryption tab to confirm connectivity.
Use the loopback mode to test the connections, see The Diagnostics Tab on page 59.
Fan/Heat Monitor Alarm
Symptom
Explanation and Possible Solutions
Fan/Heat Monitor Alarm
Consult the Environment tab on the Properties dialog for readings of the fan speeds and unit temperature. Compare these readings to those recorded during normal operation to determine the nature of the problem.
Verify that nothing has become inserted in the fan or ventilation holes which could restrict the fan operation or airflow. In a normal working environment i.e. setup in accordance with the rack mounting instructions the unit is able to function correctly with a fan or fans disabled.
If the condition persists then it could indicate that the temperature is above the level required for reliable operation and the unit should be returned to Thales for investigation/Repair.
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