Archos PMA430TM user manual Technical Support, Telephone Support

20 Technical Support

In case you should encounter any technical difficulties using your product, we suggest you go through these steps in order to resolve any issues as efficiently as possible:

1)Please remember that in addition to the printed USER GUIDE, there is the full MANUAL on the hard drive of your device. This manual included much more detail, and you will probably find the information you are looking for here. You might need to refer to several sections in order to identify the section which addresses the difficulty you are encountering. You might want to use the electronic copy of the manual and search for terms within it using Acrobat Reader.

2)Look at the Trouble shooting section at the back of your manual. In this section, we have included answers to some commonly asked questions.

3)Look at our Support section on the website (www.archos.com). Here, you will find Frequently Asked Questions (FAQ) for our different products, and there is a chance that somebody else has already asked your question.

4)If these steps did not help you in resolve your technical difficulty, you can always contact us either via email or by calling the helpline. Telephone support will be provided in the language of the countries listed below. For other countries, please use email technical support.

DO NOT USE phone or e-mail support for marketing and sales questions. These

numbers are to aid those who have technical difficulties / malfunctions.

•For warranty and services purposes, keep your sales receipt for proof of purchase. The serial number for the AV 700 model can be found in the battery compartment.

•If technical support (Telephone or E-mail) determines that your product needs to be returned, please contact the place of purchase to have your product repaired or replaced (depending on problem type). Customers who purchased directly from the Archos website should fill out the RMA return request form on the website.

Telephone Support

877-300-8879	(USA, Canada)	09-1745-6224	(Spain)
01 70 20 00 30	(France)	02-4827-1143	(Italy)
0207-949-0115	(UK)	020-50 40 510	(Netherlands)
069-6698-4714	(Germany)	01-601-5700	(Ireland)

Email Support: www.archos.com/support

67

WWW.ARCHOS.COM

		Worldwide Offices
United States & Canada		Europe & Asia
ARCHOS Technology		ARCHOS S.A.
3 Goodyear – Unit A		12, rue Ampère
Irvine, CA 92618 USA		91430 Igny
Phone:	1 949-609-1483	France
Fax:	1 949-609-1414	Phone:	+33	(0) 169 33 169 0
		Fax:	+33	(0) 169 33 169 9
United Kingdom		Germany
ARCHOS (UK) Limited		ARCHOS Deutschland GmbH
3 Galileo Park		Bredelaerstrasse 63
Mitchell Close		40474 Düsseldorf
West Portway Andover		Germany
SP103XQ Andover
United Kingdom		Tel:	+49	211 1520 384
Phone:	+44 (0) 1264 366022	Fax:	+49	211 1520 349
Fax:	+44 (0) 1264 366626

68