PROBLEM
Trouble Shooting
CAUSE | CORRECTION |
8.Loss of resin.
9.Softener delivers salt water.
10. Excessive water in brine tank.
11.Softener fails to draw brine.
12. Continuous flow to drain.
13. Loss of water pressure.
14. Iron in softened water.
15. Absent or incomplete LED display
16. Control does not display correct time of day
17. No “softening” or “filtering” display when water is flowing
18. Control valve regenerates at wrong time of day
A.Backwash controller missing.
B.Faulty distributor tube assembly.
C.Air in water supply system.
A.Low water pressure.
B.Excessive water in brine tank.
C.Wrong size injector.
A.Plugged injector.
B.Faulty piston assembly.
C.Plugged or kinked drain line.
D.Backwash flow controller closed off.
E.Defective brine line flow control.
A.Injector is plugged.
B.Faulty piston assembly.
C.Brine line connection leak.
D.Drain line plugged creating excess back pressure.
E.Drain line too long or too high
F.Low inlet pressure.
A.Piston assembly failure.
B.Motor failure.
C.Circuit board failure.
A.Iron
B.Resin bed fouled with sand or sediment.
C.Resin bed mushing due to high amount of oxidizers in water supply (chlorine).
A.Iron has fouled resin bed.
B.Iron is not in a soluble state.
C.Prefilter failure.
D.Iron level excessive.
E.Control fails to regenerate.
A.Transformer unplugged
B.No electric power at outlet
C.Defective transformer
D.Short in meter
E.Defective PC board
A.Power outage > 2 years
B.Power outage < 2 years, time of day flashing, battery depleted
A.Bypass valve in bypass position
B.Meter connection disconnected
C.Restricted/stalled meter turbine
D.Defective meter
E.Defective PC board
A.Power outages > 24 hours
B.Time of day not set correctly
C.Time of regeneration incorrect
D.Control valve set at "immediate regeneration"
E.Control valve set at "Delay + Immediate"
A.Install backwash controller.
B.Check distributor tube assembly for cracks or holes.
C.1. Check for leaks in brine lines, fittings, or air check. Repair or replace.
2.Install upper distributor.
3.Ensure that water supply system has an air eliminator.
A.Check incoming water pressure - Must remain at minimum of 25 psi.
B.See problem #11.
C.Install correct injector.
A.Remove injector and clean ports.
B.Replace piston assembly.
C.Inspect drain line for kinks or plugging.
D.Check backwash flow controller.
E.Replace brine refill flow control.
A.Remove injector and clean ports.
B.Check piston assembly.
C.Inspect brine line during refill cycle for leaks.
D.Inspect drain line for blockage.
E.Refer to drain line specifications.
F.Increase inlet pressure to a minimum of 25 psi.
A.Replace piston assembly.
B.Replace motor.
C.Replace circuit board.
A.See problem #14.
B.Rebed softener and install sediment filter ahead of softener.
C.Rebed softener. Install dechlorinaton system ahead of softener.
A.Use iron reducing resin cleaner to cleanse resin bed, and increase salt dosage or regenerate more frequently. Install an Iron Curtain System ahead
of the softener.
B.Test water to determine type of iron, install iron reduction system.
C.Check prefilter.
D.Install iron reduction system.
E.See problem #4.
A.Plug transformer into uninterrupted outlet
B.Repair outlet or use working outlet
C.Replace transformer
D.Unplug meter from PC board, if LED display lights appropriately, replace meter
E.Replace PC board
A.Reset time of day
B.Replace lithium coin type battery on circuit board Model 2032 battery
A.Put bypass valve in service position
B.Connect meter to PC board
C.Remove meter and check for rotation, clean foreign material
D.Replace meter
E.Replace PC board
A.Reset control valve to correct time of day
B.Reset to correct time of day
C.Reset regeneration time
D.Check control valve
(see programming options, page 11)
E.Check control valve
(see programming options, page 11)
20
