AT&T 964 user manual Reviewing an Auto-Attendant Outgoing Message, Using Multiple Auto-Attendants

ANSWERING SYSTEM

Auto-Attendant Operation

Reviewing an Auto-Attendant Outgoing Message

1Enter the D-TAD mode at the Auto-Attendant phone.

2Press oand then 4, 5, or 6according to the type of Auto- Attendant message you wish to hear. The system plays the message.

3Press sto stop playback.

Recording an Auto-Attendant Outgoing Message

1Enter the D-TAD mode at the Auto-Attendant phone.

2Press o, then 4, 5, or 6according to the type of Auto- Attendant message you wish to record, then press r.

3After the beep, speak clearly to record your message.

4Press sto stop recording.

Removing an Auto-Attendant Outgoing Message

1Enter the D-TAD mode at the Auto-Attendant phone.

2Press o, then 4, 5, or 6according to the message type you wish to delete, and press X.

3Press Xagain to confirm your decision.

Using Multiple Auto-Attendants

You may wish to set one or more additional phones to act as Auto-Attendant for when the primary Auto-Attendant is turned off or busy.

An Auto-Attendant is busy when someone at that extension is:

•programming the phone, or

•accessing messages, or

•on an intercom call, or

•dialing from the Directory or Call History, or

•using any of the lines to make or answer a call, or

•when the D-TAD is recording a message at that extension.

You can choose a particular extension to always be the primary Auto-Attendant by setting that extension to have the shortest pickup time and setting the pickup times of other Auto-Attendants in the order you choose. Otherwise, the primary Auto-Attendant could change as the system automatically assigns incoming calls among active Auto-Attendants.

NOTE: When multiple Auto-Attendants are used, program the pickup times with at least three seconds between them to avoid more than one Auto- Attendant trying to pick up a single call at the same time. To program pickup times see “Set Auto-Attendant Pickup Delay”in SET UP SYSTEM FEATURES.

ANSWERING SYSTEM

Remote Operation

You can access many features of this answering system when you are away from your phone. The remote commands are the same whether you are calling from a remote, non-system touch tone phone or from another extension in the 964 phone system. Only the method for connecting with the answering system differs.

NOTE: If you are using this phone as part of a multi-phone system, be sure Auto-Attendant is turned on as well. If you are using this phone as a single phone, leave the Auto-Attendant Off and set your phone for Single Phone Operation (see SET UP SYSTEM FEATURES).

Connect with the Answering System

From a touch tone phone outside the 964 phone system

1Dial your telephone number.

2If your 964 is a single phone, skip to Step 3

— OR —

If your 964 system has multiple phones, the Auto-Attendant will answer. After the outgoing message, enter the extension number you wish to reach.

3When the D-TAD outgoing announcement begins to play at the extension you wish to reach, enter your password (see “Program Your Password for Remote Operation” in SET UP SYSTEM FEATURES). The system announces,“Remote operation.”

4Enter the remote commands (see “Remote Commands”).

5To exit remote operation, hang up. The system will automatically disconnect your call if you do not enter a command within 10 seconds.

From another extension within the 964 phone system

1Page the extension of the answering system you wish to reach (see “Making a Single-phone Page” in INTERCOM OPERATION).

2There will be no prompts, you must enter your password within 10 seconds (see “Program Your Password for Remote Operation” in

SET UP SYSTEM FEATURES).

3Enter the remote commands (see “Remote Commands”).

4To exit remote operation, hang up. The system will automatically disconnect your call if you do not enter a command within 10 seconds.

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