AT&T 964 user manual Case of Difficulty, Single Phone, Using a Fax Switch

ADDING A FAX MACHINE

Single Phone

•Set your phone for single phone operation (see "Set Your Phone for Single Phone Operation" in SET UP SYSTEM FEATURES).

•Turn off Auto-Attendant (see "Turn Auto-Attendant Function On/Off" in ANSWERING SYSTEM – Auto-Attendant Operation).

•Set your fax machine to answer on the first ring (follow manufacturer’s instructions).

•Set Ring Time to at least 15 seconds, so that your fax machine will have time to answer calls before the answering system (D-TAD) picks up (see "Program Ring Time" in FEATURE SETUP).

•To prevent the fax line from ringing, turn Ringer off for that line (see "Turn Ringer On/Off" in SET UP SYSTEM FEATURES).

•If Toll Saver interferes with the operation of the fax machine and answering system, turn Toll Saver off (see "Turn Toll Saver On or Off" in SET UP SYSTEM FEATURES).

Using a Fax Switch

A fax switch lets the system know, before the phone rings, whether an incoming call is a voice call or a fax call. Some fax machines have a built-in fax switch. Using a fax switch may affect the operation of Line-in-Use lights and the display of Caller ID information.

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 223-3111. Please retain your receipt as your proof of purchase.

Telephone Does Not Ring

•Make sure the Do Not Disturb (DND) feature is not activated.

•Make sure ringers are turned on.

•If there are several non-system phones on the line that don’t ring, disconnect some of them. Having too many phones connected can also result in low ringer volume for non-system telephones.

•If the INTERCOM light flashes but you don’t hear a paging signal, make sure the Do Not Disturb feature is not activated.

A Repeating Short Ring (Error Ring) Sounds at All Extensions When You Assign an Extension Number to Your Phone

The extension number you chose is already assigned. Begin again and choose a different extension number from 11 to 22 (see “Assign an Extension Number to Your Phone” in SET UP SYSTEM FEATURES).

Intercom Paging Signal Not Received

Make sure you have programmed your intercom extension number correctly. Line 1 must be connected at all extensions, and must be the same telephone number/line for Page and Intercom to work properly.

Cannot Join a Conversation in Progress

The privacy feature prevents another set on the system from interrupting a conversation. Make sure you press the LINE button to release privacy.

Error Tone (Fast Busy Signal) Heard When Making an Intercom Call

The Do Not Disturb feature is activated at the extension you are calling. The other party’s INTERCOM light will flash and your extension number will be displayed on their screen to alert them of your call.

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