AT&T II manual 4Maintenance and Customer Support

Problem	Possible Cause	Do This	If...	Then...
3. Trouble	1. Someone changed	Find out: were you	You were able to call	Go to Possible Cause 2.
Making	your Outgoing Call	able to make a call	on the phone before
Outside and	Restriction.	without any trouble	and no one changed
Inside Calls		before?	your Outgoing Call
			Restriction,
Trouble could be:
	2. Local phone	Isolate the problem.	You cannot make	Follow the procedure for
You hear a dial	company is not	Use the telephone to	calls from one phone	Problem 16 on page
	accurately	make calls on different	on all lines,	C-8.
tone, but it con-
	receiving the	lines. Then, make
tinues as you try				Go to Possible Cause 3.
	dialing signals.	calls on each line
to dial.			You cannot make
		using different phones.
You hear a dial			calls using different
			phones,
tone and it cuts
off when you dial,	3. Local phone	One at a time, unplug	The trouble appears	Try connecting another
but the line does	company Centrex	each outside line from	on the standard	line cord; if the trouble
not ring.	line is faulty.	the 206 or 400 module	phone,	persists, report the
You hear nothing.		inside the controller.		problem to your Centrex
		Plug each line into a		provider.
		standard telephone		The trouble is with your
		and try to make a call.	The trouble does not
			appear on the	controller. Call the
			standard phone,	AT&T Helpline*.
4. Using Recall	Recall Timer	Increase the Recall	The Recall feature	The problem is solved.
Feature Has	Duration is set too	Timer Duration (#107)	works,
No Effect	short.	by 100 milliseconds.	The Recall feature	Continue increasing the
		See page 5-10.
			still disconnects	Recall Timer Duration
			calls,	(#107) by increments of
				100 milliseconds until
				the problem is solved.
5. Using Recall	Recall Timer	Decrease the Recall	The Recall feature	The problem is solved,
Feature	Duration is set too	Timer Duration (#107)	works,
Disconnects	long.	by 100 milliseconds.
Call		See page 5-10.	The Recall feature	Continue decreasing
			still disconnects	the Recall Timer
			calls,	Duration (#107) by
				increments of 100
				milliseconds until the
				problem is solved.
6. Calls are	An optional device,	Make sure the device	The optional device	Reset the device. If the
Answered	such as a fax	is set to answer	was set improperly,	problem remains, call
Automatically	machine, answering	correctly. If the device		the AT&T Helpline*.
	machine, or modem	answers before it	The optional device	If the problem remains,
A call rings once	answers when it	should, adjust it to
on a line, and the	should not.	answer on a later ring.	was set properly,	call the AT&T Helpline*.
line button light		Either set the device
shows red steady		itself to answer on a
as though it was		later ring (when Line
answered.		Ringing for the
		device's line is set to
		“immediate ring”)or
		set Line Ringing to
		“delayed ring.” If the
		device should not
		answer calls, turn its
		auto-answer feature
		off. Refer to the
		device’s manual for
		instructions on turning
		the device’s auto-
		answer feature off.

*In the U.S., help is available 24 hours a day at 1 800 628-2888. In Canada, call your local AT&T authorized dealer.

C-4Maintenance and Customer Support