Centrex Call Coverage

Table 4-1. Programming for Central Call Coverage

Procedure	Setting for Receptionist (Extension	Setting for Other Extensions
	Jack 10)
Line	*In addition to its own primary line,	*Assigns a unique primary line to each
Assignment	assigns all other lines in the system as	extension.
(#301)	secondary lines.
	If a line should not be answered by the
	receptionist, remove that line’s
	assignment for extension jack 10.
Abbreviated	*Normally, if a call comes in when you	*Normally, if a call comes in when you
Ringing	are on the phone, the call will ring at	are on the phone, the call will ring at
(#305)	your phone only once (but the light next	your phone only once (but the light next
	to the line button will continue to flash).	to the line button will continue to flash).
	To have incoming calls keep ringing,	To have incoming calls keep ringing,
	even when you are busy on another call,	even when you are busy on another call,
	set Abbreviated Ringing to “not active”	set Abbreviated Ringing to “not active”
	(setting applies to all lines assigned at	(setting applies to all lines assigned at
	that extension).	that extension).

Line Ringing	*Sets the primary line for “immediate	*At each extension, sets the primary line
	ring;” sets secondary lines for “delayed	for “immediate ring.”
	ring” (after about 20 seconds). If a line	If the receptionist should answer all calls
	should not be answered by the	If the receptionist should answer all calls
	receptionist, set to “no ring. ”	on a particular user’s line, set ringing for
		that line to “delayed ring” or “no ring” at
	If the receptionist should answer all calls	the user’s extension.
	on a line, set ringing for that line to
	“immediate ring.”

* Default settings for premises equipment.

Centrex Call Coverage uses Centrex services—such as call forwarding or voice mail—to provide coverage for unanswered calls.

To set up Centrex Call Coverage, remove all secondary lines from the receptionist’s phone (the phone connected to extension jack 10). You may also wish to program the codes for Centrex coverage services onto programmable phone buttons, to provide one-touch access to those services.

Table 4-2shows the settings you should change to switch from Central Call Coverage to Centrex Call Coverage. The first column shows the name of the programming procedure or function. System Programming procedures, which determine how the equipment controller handles lines and extensions, include the procedure number in parentheses—for example, “Line Assignment (#301).” Telephone Programming procedures, which affect the operation of individual extensions, show only the name of the procedure. (See Chapter 5 for more information on programming.) The remaining columns show the required and optional settings for this call coverage setup.

Customizing Your System 4-5

II specifications

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AT&T II manual Centrex Call Coverage, Programming for Central Call Coverage

Models: II

Table 4-1. Programming for Central Call Coverage

Centrex Call Coverage

II specifications