Call Handling Features4, Conference

Call Handling Features4

Introduction

Call-handling features are those you would use while a call is in progress or while making a call. They are those features which have a dedicated phone button, such as:

■Conference

■Hold

■Redial

■Speaker

■Transfer

■Mute

Each of the above features is described in detail in this section.

Conference

The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator.

Adding another party to a call

1.Dial the first party, then press Conf.

The current call is placed on hold and you hear a dial tone.

2.Dial the number of the next party and wait for an answer.

3.Press Conf again to add the new party to the call.

4.Repeat Steps 1- 3 for each party you want to conference in to the call.

Issue 1 July 2001 4-1

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Avaya 4612 manual Call Handling Features4, Conference, Adding another party to a call

Contents

Definity Page Copyright 2001, Avaya, Inc All Rights Reserved Copyright and Legal Notices Acknowledgment Contents Call Handling Features Contents Retrieving Voice Messages IP Telephone Management Features Vi Issue 1 July About This Document Issue Date How to Use This DocumentPurpose Intended Audience Document Organization Conventions Used Symbolic ConventionsRelated Documentation/Training Typographic Conventions About This Document Issue 1 July Introduction IP Telephone Description4612 IP Phone Page Page 4Issue 1 July Programmable Line/Feature Buttons Using Programmable Buttons2Using the Display Screen Page Call-Handling Display Mode Using the Display Screen3Upper Display Line Lower Display Line Line/Feature Button Information Display Menu ModeCall Information Navigating Display Menus 4Issue 1 July Conference Call Handling Features4Adding another party to a call Current call is placed on hold and you hear a dial tone Adding a held call to the current call HoldDropping the last person added to the conference call Placing a call on hold Redial MuteSpeakerphone Preventing the other person on the line from hearing you Changing from the speakerphone to the handset Speaker/Mute indicator above the Speaker button goes offTurning the speaker on during a call Turning the speaker off during a call Sending a call to another telephone Transfer 6Issue 1 July Accessing IP Telephone Features IP Telephone Features Definity Features Feature List Account Abbreviated Dialing ADAutomatic Callback Placing an Abbreviated Dialing call Viewing the feature programmed on a Line/Feature button Canceling Automatic CallbackLine/Feature button assignment or telephone number displays Automatic Intercom Call Display Canceling Call ForwardingCall Forwarding Temporarily sending your calls to another phone Call Pickup and Directed Call Pickup Call ParkParking a call at your extension Retrieving a parked call from another extension Consult Using the Directory featureDirectory Exclusion Drop a Person from a Conference CallGroup Paging Hands Free Answer on Intercom Headset On/Off Using the Inspect featureInspect Internal Auto Answer Hands Free Canceling Internal Auto AnswerLeave Word Calling Answering internal calls automatically Message Indicator light at the extension called goes on Canceling a Leave Word Calling messageSpeaker indicator light activates Pause During Abbreviated Dialing Program Abbreviated Dialing Priority CallingPlacing a priority call Message Enter number displays Prog Then Message Change number? Yes=1 No=2 displays Press 1 . The message Enter ReleasePress 2 . The message Press Button to program displays Ringer Off Self-AdministrationTurning the ringer off Turning the ringer back on Next four features GrpPg for Group Page SAC for Display confirms the button has not been reprogrammed Display reverts to the first Select Feature menuMessage Button Programmed displays Confirmation tone indicates coverage cancellation Canceling send all callsSend All Calls Stored Number View TimerViewing elapsed time hours, minutes, seconds Associated telephone number displays Whisper Page Answer Whisper Page Activate Answering a Whisper Page call Whisper Page Off Message Retrieval Retrieving Voice MessagesTo retrieve a message by dialing the voice mail system 2Issue 1 July Interpreting Ringer Tones IP Telephone Management Features Feedback Handset Tones Meaning Personalizing Your Telephones Ringing Pattern Interpreting Indicator LightsSelecting a personalized ringing pattern Testing the telephones lights and display Testing Your PhoneLights and display return to normal operation IP Telephone-Compatible Headsets Using a Headset or Specialized Handset Operating a Headset IP Telephone-Compatible Specialized Handsets Basic Troubleshooting TroubleshootingPage Page Resetting your phone Resetting and Power Cycling the IP Telephone Power cycling the phone 6Issue 1 July