Call Park, Call Pickup and Directed Call Pickup | Avaya 4612

Call Park

The Call Park feature lets you place a call on hold at your telephone for retrieval at any extension.

Parking a call at your extension

If your System Administrator has programmed one of the Line/Feature buttons to represent Call Park, press that button to initiate Call Park,

or

Press Trnsfr and dial the Call Park Access Code, then press Trnsfr again.

The call is parked at your extension.

Retrieving a parked call from another extension

1.With the handset off-hook, dial the Answer Back Access Code.

2.Dial the extension where you parked the call (usually your own extension).

If an intercept tone sounds, the parked call has been disconnected or retrieved by someone else.

Call Pickup and Directed Call Pickup

The Call Pickup feature lets you answer a call at your telephone for another extension in your call pickup group. Directed call pickup, if available, lets you pick up a call for a specific extension even if that extension is not part of your pickup group. Because these features may operate differently among customers, check your office procedures on picking up calls before performing the procedures below.

Answering a call placed to someone in your pickup group (when your phone is idle)

If your System Administrator has programmed one of the Line/Feature buttons to represent Call Pickup, press the Call Pickup Feature button,

or

Dial the Call Pickup Access Code.

The extension called stops ringing and you are connected to the call for pickup.

5-6Issue 1 July 2001

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Avaya 4612 manual Call Park, Call Pickup and Directed Call Pickup, Parking a call at your extension

Contents

Definity Page Copyright and Legal Notices Copyright 2001, Avaya, Inc All Rights Reserved Acknowledgment Contents Call Handling Features Contents Retrieving Voice Messages IP Telephone Management Features Vi Issue 1 July Issue Date How to Use This Document About This DocumentPurpose Intended Audience Document Organization Symbolic Conventions Conventions UsedRelated Documentation/Training Typographic Conventions About This Document Issue 1 July IP Telephone Description Introduction4612 IP Phone Page Page 4Issue 1 July Using Programmable Buttons2 Programmable Line/Feature ButtonsUsing the Display Screen Page Using the Display Screen3 Call-Handling Display ModeUpper Display Line Display Menu Mode Lower Display Line Line/Feature Button InformationCall Information Navigating Display Menus 4Issue 1 July Call Handling Features4 ConferenceAdding another party to a call Current call is placed on hold and you hear a dial tone Hold Adding a held call to the current callDropping the last person added to the conference call Placing a call on hold Mute RedialSpeakerphone Preventing the other person on the line from hearing you Speaker/Mute indicator above the Speaker button goes off Changing from the speakerphone to the handsetTurning the speaker on during a call Turning the speaker off during a call Transfer Sending a call to another telephone 6Issue 1 July IP Telephone Features Accessing IP Telephone Features Feature List Definity Features Abbreviated Dialing AD AccountAutomatic Callback Placing an Abbreviated Dialing call Canceling Automatic Callback Viewing the feature programmed on a Line/Feature buttonLine/Feature button assignment or telephone number displays Automatic Intercom Canceling Call Forwarding Call DisplayCall Forwarding Temporarily sending your calls to another phone Call Park Call Pickup and Directed Call PickupParking a call at your extension Retrieving a parked call from another extension Using the Directory feature ConsultDirectory Drop a Person from a Conference Call ExclusionGroup Paging Hands Free Answer on Intercom Using the Inspect feature Headset On/OffInspect Canceling Internal Auto Answer Internal Auto Answer Hands FreeLeave Word Calling Answering internal calls automatically Canceling a Leave Word Calling message Message Indicator light at the extension called goes onSpeaker indicator light activates Pause During Abbreviated Dialing Priority Calling Program Abbreviated DialingPlacing a priority call Prog Message Enter number displays Message Change number? Yes=1 No=2 displays Then Release Press 1 . The message EnterPress 2 . The message Press Button to program displays Self-Administration Ringer OffTurning the ringer off Turning the ringer back on Next four features GrpPg for Group Page SAC for Display reverts to the first Select Feature menu Display confirms the button has not been reprogrammedMessage Button Programmed displays Canceling send all calls Confirmation tone indicates coverage cancellationSend All Calls Timer Stored Number ViewViewing elapsed time hours, minutes, seconds Associated telephone number displays Whisper Page Activate Whisper Page Answer Whisper Page Off Answering a Whisper Page call Retrieving Voice Messages Message RetrievalTo retrieve a message by dialing the voice mail system 2Issue 1 July IP Telephone Management Features Interpreting Ringer Tones Feedback Handset Tones Meaning Interpreting Indicator Lights Personalizing Your Telephones Ringing PatternSelecting a personalized ringing pattern Testing Your Phone Testing the telephones lights and displayLights and display return to normal operation Using a Headset or Specialized Handset IP Telephone-Compatible Headsets IP Telephone-Compatible Specialized Handsets Operating a Headset Troubleshooting Basic TroubleshootingPage Page Resetting and Power Cycling the IP Telephone Resetting your phone Power cycling the phone 6Issue 1 July