Avaya 4612 Priority Calling , Program Abbreviated Dialing

5-12 Issue 1 July 2001

Priority Calling

The Priority Calling feature lets you place an internal call with a distinctive ring

(usually a 3-burst ring) to indicate your call needs immediate attentio n.

Placing a priority call

1. If your System Administrator has programmed one of the Line/Feature

buttons to represent Priority Calling, press that button,

or

Press Menu, then press the softkey below PCall,

or

Dial the Priority Calling Access Code.

2. Dial the extension and wait for the person to answer.

The extension called receives three ring tones and the message "Priority"

displays.

If your call is not answered, you can redirect it to a person on coverage. While the

phone is ringing, press the Line/Feature button your System Administrator has

designated as the Go to Cover button.

Changing a regular call into a priority call (when

you hear a call waiting ringback tone)

When you hear the ringback tone indicating the phone is in use, stay on the

line and follow the steps above for placing a priority call using the Menu

and appropriate softkey, or by pressing the designated Line/Feature button;

note that you cannot use an access code after dialing an extension. If you

still receive a call waiting ringback tone, hang up and place the priority call

again in a few minutes.

Program Abbreviated Dialing

To be programmable for abbreviated dialing, a Line/Feature button or softkey must

be administered for the Abbreviated Dialing feature. Note that two separate

procedures follow for programming Abbreviated Dialing numbers — one for

programming Line/Feature buttons for abbreviated dialing, and one for

programming softkeys for abbreviated dialing.

Contents

Main Page Copyright and Legal Notices Page About This Document Chapter 1 - 4612 IP Telephone Description Chapter 2 - Using Programmable Buttons Chapter 3 - Using the Display Screen ii Chapter 4 - Call Handling Features Chapter 5 - IP Telephone Features Page iv Chapter 6 - Retrieving Voice Messages Chapter 7 - IP Telephone Management Features Chapter 8 - Using a Headset or Specialized Handset Chapter 9 - Troubleshooting Page About This Document viii Document Organization Conventions Used Symbolic Conventions Typographic Conventions Related Documentation/Training Page 4612 IP Telephone Description The 4612 IP Phone 1-2 Page Page Using Programmable Buttons Programmable Line/Feature Buttons Page Using the Display Screen Call-Handling Display Mode Upper Display Line 3-2 Lower Display Line Line/Feature Button Information Display Menu Mode Navigating Display Menus Page Call Handling Features Conference Adding another party to a call Hold Mute Preventing the other person on the line from hearing you Redial Redialing the last number called Speakerphone Page Transfer Sending a call to another telephone Page IP Telephone Features Accessing IP Telephone Features 5-2 Feature List Abbreviated Dialing (AD) Placing an Abbreviated Dialing call Account Automatic Callback 5-4 Automatic Intercom Button View Viewing the feature programmed on a Line/Feature button Call Display Call Forwarding Temporarily sending your calls to another phone Canceling Call Forwarding 5-6 Call Park Parking a call at your extension Retrieving a parked call from another extension Call Pickup and Directed Call Pickup Answering a call placed to someone in your pickup group (when your phone is idle) Consult Directory Using the Directory feature Page Headset On/Off Inspect Using the Inspect feature 5-10 Internal Auto Answer (Hands Free Answer) Answering internal calls automatically Canceling Internal Auto Answer Leave Word Calling Leaving a message without ringing an extension Pause (During Abbreviated Dialing) 5-12 Priority Calling Placing a priority call Changing a regular call into a priority call (when you hear a call waiting ringback tone) Program Abbreviated Dialing Programming or re-programming a single Abbreviated Dialing button on a Line/Feature button 5-14 Programming or re-programming a single Abbreviated Dialing button on a softkey Release 5-16 Ringer Off Turning the ringer off Turning the ringer back on Self-Administration Administering any of the above features on your telephone's available buttons 5-18 Send All Calls 5-20 Stored Number (View) Viewing either the last number dialed or a number stored on an AD button Timer Viewing elapsed time (hours, minutes, seconds) Whisper Page (Activate) Whisper Page Answer Whisper Page Off Retrieving Voice Message s Message Retrieval Page IP Telephone Management Features Interpreting Ringer Tones 7-2 Personalizing Your Telephone's Ringing Pattern Selecting a personalized ringing pattern Interpreting Indicator Lights Testing Your Phone Using a Headset or Specialized Handset IP Telephone-Compatible Headsets 8-2 Operating a Headset IP Telephone-Compatible Specialized Handsets Troubleshooting Basic Troubleshooting 9-2 Page 9-4 Resetting and Power Cycling the IP Telephone Resetting your phone !