Error and Status Messages
Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued)
Message | Cause/Resolution |
|
|
Discovering... | CAUSE: The 46xx telephone is attempting to find a DHCP server. |
| RESOLUTION: If this message appears for more than a few seconds, |
| verify with the LAN Administrator that a DHCP server is appropriately |
| administered on the network. If there is not supposed to be a DHCP |
| server, you must “break into” the Discovering process and use static |
| addressing. See Static Addressing Installation on page 54. To break into |
| the Discovering process, press the # button, and when you see the |
| “100Mbs” or “10Mbs” message, quickly press the * (asterisk) button. |
Extension Error | CAUSE: The PBX does not recognize the extension entered. |
| RESOLUTION: Confirm the extension is correct and is correctly |
| administered on the switch. Then try registration again, taking particular |
| care to enter the extension accurately. |
| CAUSE: The PBX detects an extension conflict with an existing set or |
Extension in | |
Use | Softphone. |
| RESOLUTION: You will be told if the telephone using the same |
| extension is on a call or not. Regardless, you can proceed to take over |
| the extension or to login using a different extension. Telephones with |
| large displays, such as the 4610SW or 4625SW, and Release 2.7 |
| software provide detailed messages and specially labeled softkeys to |
| guide you through either alternative. If the telephone has a |
| display, or does not support Release 2.7, you can either press the # key |
| twice to take over the extension and log the other telephone off or you |
| can press #, then * to enter a different extension. |
Extension/ | CAUSE: The extension and password do not match what is |
Password Error | administered on the Registration Server. |
(SIP only) | RESOLUTION: Enter another extension and/or password. |
| CAUSE: The 4600 Series Telephone was originally installed on one |
Failed to set | |
phone IP | switch with static addressing, and has subsequently been installed on |
address | another switch with an active DHCP server assigning dynamic IP |
| Addresses. |
| RESOLUTION: Reset the telephone. |
File too large | CAUSE: The telephone does not have sufficient room to store the |
Cannot save | downloaded file. |
file | RESOLUTION: Verify the proper filename is administered in the TFTP |
| script file, and that the proper application file is located in the appropriate |
| location on the TFTP server. |
| CAUSE: DEFINITY Release 8.4 does not have an H.323 station |
Gateway Error | |
| extension for this telephone. |
| RESOLUTION: On the station administration screen, ensure the DCP |
| set being aliased for this IP telephone has an H.323 station extension |
| administered, in accordance with switch administration instructions. |
| 2 of 5 |
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|
Issue 6 February 2007 89
