Troubleshooting Guidelines
Table 4: Possible Error and Status Messages During Installation of the 4601 IP Telephone (continued)
Message | Visual Indication/Cause/Resolution |
System busy VISUAL INDICATION: Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed. CAUSE: Most likely, the number of IP endpoints on the PBX is already at maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access the PBX and was not successful. Check the resource being called upon for its availability. If the resource appears operational and properly linked to the network, verify that addressing is accurate and a that communication path exists in both directions between the telephone and the resource. Press * and use the same values to retry the process. Or, press # to restart, then
System Error VISUAL INDICATION: Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed. CAUSE: The PBX has an unspecified problem.
RESOLUTION: Press * and use the same values to retry the process. Or, press # to restart, then
Undefined VISUAL INDICATION: Message Waiting indicators at top of telephone
Error and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed. CAUSE: The PBX has rejected registration for an unspecified reason. RESOLUTION: Press * and use the same values to retry the process. Or, press # to restart, then
Wrong Set VISUAL INDICATION: Message Waiting indicators at top of telephone
Typeand left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed. CAUSE: The PBX does not recognize the set type.
RESOLUTION: Ensure the PBX is properly administered to expect the appropriate telephone for the IP Address and extension. Press * and use the same values to retry the process. Or, press # to restart, then
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94 4600 Series IP Telephone Installation Guide
