Error and Status Messages
Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued)
Message | Cause/Resolution |
|
|
No proxy found | CAUSE: There is a problem with the SIP registration server and proxy |
(SIP only) | server list. |
| RESOLUTION: Review the server administration to ensure that the |
| correct addresses are specified. Verify the proper operation of the |
| registration server(s) and the intervening network. |
| CAUSE: The telephone has registered with the call server, but network |
No Socket | |
| problems have prevented the telephone from opening a TCP socket. |
| Note: This message only occurs on older software versions; telephones |
| with newer software automatically reset. |
| RESOLUTION: Press the # button to have the telephone reset, and |
| contact the System Administrator to report the network problem. |
Password Error | CAUSE: The PBX does not recognize the password entered. |
| RESOLUTION: Confirm the password is correct, then try registration |
| again, taking particular care to enter the password accurately. |
| CAUSE: It is normal for this message to appear for a short time period. |
Registering... | |
(SIP only) | RESOLUTION: If this message appears for an extended period of time, |
| the telephone is unable to register. Verify the proper operation of the |
| registration server(s) and the intervening network. |
Registration | CAUSE: The registration process failed. |
Failed | RESOLUTION: Verify the proper administration and operation of the |
(SIP only) | registration server(s) and the intervening network. |
| CAUSE: Most likely, the number of IP endpoints on the PBX is already |
System busy | |
| at maximum, Less likely, network resource is unavailable. |
| RESOLUTION: The telephone was attempting to access a network |
| resource (DHCP server, TFTP server, HTTP server, or the PBX) and |
| was not successful. Check the resource being called upon for its |
| availability. If the resource appears operational and properly linked to |
| the network, verify that addressing is accurate and that a communication |
| path exists in both directions between the telephone and the resource. |
System Error | CAUSE: The PBX has an unspecified problem. |
| RESOLUTION: Consult your Avaya Media Server administration and |
| troubleshooting documentation. |
| CAUSE: Protocol timeout error. |
Timeout Error | |
| RESOLUTION: Reenter the correct extension and password. If the |
| condition persists, contact the System Administrator. |
Unauthorized | CAUSE: The registration server does not recognize the extension and |
(SIP only) | password. |
| RESOLUTION: Reenter the extension and password. If the condition |
| persists, contact the System Administrator for assistance. |
|
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Issue 6 February 2007 91
