Troubleshooting Guidelines

Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued)

Message

Cause/Resolution

 

 

Hardware

CAUSE: Hardware failure prevented downloading of application file.

failure

RESOLUTION: Replace telephone.

 

CAUSE: This release of DEFINITY does not support the current version

Incompatible

 

of the IP telephone.

 

RESOLUTION: Upgrade to the current version of Avaya

 

Communication Manager software.

IP address in

CAUSE: The telephone has detected an IP Address conflict.

use by another

RESOLUTION: Verify administration to identify duplicate IP

 

Address(es).

 

CAUSE: Unnamed registration attempted but unnamed registration

IP Address

Error

(UNR) is not enabled on Avaya Communication Manager for IP

 

Telephones.

 

RESOLUTION: Change CM settings to enable.

NAPT Error

CAUSE: A device between the telephone and the call server is invoking

 

Network Address Port Translation, which the 4600 Series IP Telephones

 

do not support.

 

RESOLUTION: Contact the System Administrator to remove or

 

re-administer the device.

 

CAUSE: The system parameter MCIPADD does not contain at least one

No Call Server

Address -

non-zero IP Address or DNS Name, causing the telephone to reset.

Resetting

RESOLUTION: Add the IP Address(es) using static addressing (manual

 

telephone setting), updating the settings file, or normally through DHCP

 

administration.

No Ethernet

CAUSE: When first plugged in, the IP telephone is unable to

 

communicate with the Ethernet.

 

RESOLUTION: Verify the connection to the Ethernet jack, verify the jack

 

is Category 5, verify power is applied on the LAN to that jack, etc. Note

 

that if the telephone is attached to a 30A switched hub, upon loss of

 

Ethernet connectivity the usual No Ethernet message is not

 

displayed.

 

CAUSE: The TFTP server IP Address in the IP telephone’s memory is

No file server

address

all zeroes.

 

RESOLUTION: Depending on the specific requirements of your

 

network, this may not be an error. If appropriate, either administer the

 

DHCP server with the proper address of the TFTP server, or administer

 

the telephone locally using the ADDR option. The ADDR option is

 

explained in Chapter 3: Local Administrative Options.

 

3 of 5

 

 

90 4600 Series IP Telephone Installation Guide

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Avaya 555-233-128 manual Hardware