Troubleshooting the 4601 IP Telephone
Table 4: Possible Error and Status Messages During Installation of the 4601 IP Telephone (continued)
Message | Visual Indication/Cause/Resolution |
|
|
Extension | VISUAL INDICATION: If the extension is currently being used and a first |
in Use | registration attempt is made, the Message Waiting indicators at the top of |
| telephone and left middle of the faceplate display a broken flutter |
| (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds |
| followed by 500 milliseconds off) five times, then flash continuously, |
| awaiting user entry. Making a second registration attempt using the same |
| extension causes the Message Waiting indicators to display a continuous |
| broken flutter, alternating 50 milliseconds on, 50 milliseconds off for 500 |
| milliseconds followed by 500 milliseconds off. In addition, Call Appearance |
| Line b’s LED flashes continuously until either the “*” or “#” button is |
| pressed. |
| CAUSE: The PBX detects an extension conflict with an existing set or |
| Softphone. |
| RESOLUTION: You can force the current telephone to register, and |
| thereby disconnect the other user, by pressing #. The 4600 Series IP |
| Telephone prompts you again for the extension and password. If you enter |
| the same extension and password, you must confirm that you want to |
| unregister the original user. Press # to unregister the original user and |
| register the current telephone. Then press * to reset the telephone and |
| enter a different extension and password. If no action is taken within 20 |
| minutes, the telephone attempts |
| until you intervene or power is lost. |
IP address | VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance |
in use by | Line a, which is flashing. |
another | CAUSE: The telephone has detected an IP Address conflict. |
| RESOLUTION: DHCP restart is automatically initiated. No user action |
| required. |
| VISUAL INDICATION: No LEDs flash when telephone is plugged in. |
No Ethernet | |
| CAUSE: Telephone is not receiving power or when first plugged in, the IP |
| telephone is unable to communicate with the Ethernet. |
| RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is |
| Category 5, verify power is applied on the LAN to that jack, etc. |
Password | VISUAL INDICATION: Message Waiting indicators at top of telephone |
Error | and left middle of faceplate display a broken flutter for a total of 5 cycles |
| (with one cycle being alternating 50 milliseconds on, 50 milliseconds off for |
| 500 milliseconds followed by 500 milliseconds off), then flash continuously, |
| awaiting user entry. |
| CAUSE: The PBX does not recognize the password entered. |
| RESOLUTION: Confirm the password is correct, then try registration |
| again, taking particular care to enter the password accurately. |
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Issue 6 February 2007 93
