BellSouth E911 - page 62

WirelessE911 Guide CG-EWCG-001

TN Errorsand Corrective Action Issue 3, January 6, 2004

Table H Error Codes and Corrective Action (continued)

ErrorCode Error Message Occurs when. . . Corrective Action for. . .

701 Housenumber is not

in MSAGrange The house number on the incoming

SOIR is not found in the house number

range for the street and community on

the MSAG

Determine if the street range exists in

the MSAG.

• If the house number on the SOIR is

correct butis notin the MSAG, issue

an AVRto the E911 coordinator to

update the MSAG house number

range

• If the house number on the SOIR

is incorrect issue a SOIR with the

correct house number that matches

the MSAG house number range

702 Record already

exists, insert not

allowed

TheSOIR has aFOC of I and attempts to

insert a TN into the database that already

exists

Using the image of the existing record

that is sent with the error, determine if

the existing database TN is incorrect or

if the SOIR error is incorrect.

• If the existing database TN is

incorrect, resubmit the SOIR with

a FOC of C to overlay the existing

data with the SOIR data

• If the error record TN is incorrect,

resubmit a SOIR with FOC of E

to delete the errored record and

then resubmit another SOIR for the

correct TN

704 Record does not

exist for delete The TN for the incoming SOIRdoes not

exist in the database Determine if the account has been

disconnected:

• If disconnected, submit E FOC

SOIR to delete error record

• If error record was issued for invalid

TN, submit E FOC SOIR to delete

error record and resubmit new D

FOC SOIR for correct TN

705 Mainaccount record

not found for delete Themain account TN on theincoming

SOIR does not exist in the database Determine if the account has been