WirelessE911 Guide CG-EWCG-001
TN Errorsand Corrective Action Issue 3, January 6, 2004
Table H Error Codes and Corrective Action (continued)
ErrorCode Error Message Occurs when. . . Corrective Action for. . .
783 Unlock failed; main
accounthas sublines The incoming U FOC TN is in the
database as a main account with other
TNs shown as sublines but no U FOC
wasreceived on the sublines(Note:Since
themain account andCalling number TN
are to be the same TN, this error would
bereceived only if the TN in thedatabase
had been submitted with a different main
account on a previous SOIR.)
Thereare two possible corrective actions:
1. If all accounts shown with the main
account are to be unlocked submit a
U FOC for each TN associated with
the original main account.
2. Ifall accounts are not tobe unlocked
submit a D FOC for the existing
subline showing the erroneous main
account and then resubmit an I FOC
for the TN shown with the Calling
number TN as the main account.
792 I FOC record exists
with a different
Company ID
The TN shown on the I FOC SOIR has
a different NENACompany ID thanthe
existing TN in the database
Verifythe TN on the errored record:
• If the TN is correct and is to be
migrated, submit an E FOC on the
error record SOIR and then resubmit
a corrective SOIR with appropriate
record changes as a M FOC
• If the TN on the error record is
incorrect, submit an E FOC to delete
the error record.
6.5 CompiledError Report
As stated earlier in this tab, it is imperative that all errors must be corrected assoon as possible. Until
an error is corrected, the information will either be in the database incorrectly or not in the database at
all. This could result in E911 calls being directed to the wrong PSAP and having to be transferred to
the appropriate PSAP.
In addition to sendingthe daily errors, a compiled error report will be forwarded to each Carrier on
a monthly basis in an effort to ensure that the Carrier is aware of all unresolved daily errors. The error
report is sorted in street name order to aid in resolving address errors.
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